Job Description

Property Projects Administrator
Salary: 28,500 to 30,000
Contract: Permanent
Hours: Full Time, 35 hours per week, Monday to Friday
Location: Staines/Hybrid
DBS: Basic
Are you ready to make a real difference to our customers' homes? We are looking for a Property Projects Administrator to join our team working together with our Surveyors and Case Managers to ensure safe, quality homes for individuals and families in need, directly shaping stronger communities.
You will be at the heart of projects that enhance living standards and leave a lasting, positive legacy.
About Us
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we're proud to offer a variety of housing options and commutes to creating vibrant, sustainable communities that enhance the lives of our residents.
As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. Now, we're looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
As a Property Projects Administrator, you'll be part of a team managing repairs projects in customers' homes across A2Dominion's property portfolio including disrepair and damp and mould cases and applications for Aids & Adaptations. You and your team members will play a key role in ensuring our housing assets remain safe, compliant, and well-maintained through good surveying practices and project management.
In this role, you'll be working alongside our Surveying and Case Management Team, and you will be responsible for supporting them in ensuring cases progress and our customers are kept fully informed of what's happening with their homes.
Key Responsibilities

• Provide general administrative support to the Property Projects Team including collating documents, maintaining team spreadsheets, and setting up calendar appointments as required
• Monitor team in-boxes and allocate tasks appropriately
• Respond to basic customer and external stakeholders initial enquiries via telephone and email including processing aids & adaptations referrals
• Track open cases to ensure progress is maintained by dialogue with surveyors, internal and external contractors and raise any concerns with Senior Surveyors/Technical Managers
• Assist in preparation of Latent Defects casework for handover to Programme & Compliance Team
• Initiate contact with customers and external stakeholders as required to book appointments and provide updates
• Raise repairs on repairs system as required
• Raise purchase orders on F&O system as required and match/query invoices received where necessary

More About You

• GCSE level (or equivalent) in Maths and English (Grades A* - C)
• Proficient in use of Microsoft packages such as Word, Excel and Outlook
• Excellent customer experience and communication abilities both written and verbal
• Strong organisational and administrative skills with excellent attention to detail
• Experience of working in a customer focused environment

Join us in making a tangible impact on housing in the UK, where your expertise contributes directly to improving lives and shaping thriving communities. We want to provide homes that people love to live in.
Choosing Us is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:
A2Dominion Group is a Disability Confident Employer, which means that we are committed to employing disabled people and will:

• Actively look to attract and recruit disabled people
• Provide a fully inclusive and accessible recruitment process
• Offer an interview to disabled applicants who meet the minimum criteria for the job
• Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• Make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the Role Requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at
A2Dominion are proud to be a Family Friendly Employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
The role closes on 17th July 2025, we reserve the right to close this role upon appointment of the right candidate.