Job Description

PRS Liaison Worker
Southend-on-Sea | 27,054 | 37 hours | Mon to Fri 8:00am - 4:00pm
The Role
This is a unique opportunity to be at the forefront of a brand-new approach to landlord engagement, tenancy sustainment, and personalised housing support. As a PRS (private renting sector) Liaison Worker, you'll play a vital role in helping people take the next step in their housing journey, moving from uncertainty into safe, secure, and affordable homes.
What You'll Do

• Build strong partnerships: Develop and maintain positive relationships with private rented sector (PRS) landlords, SEAL, and housing partners to open doors to new housing opportunities.
• Promote landlord assurance: Champion an innovative Landlord Assurance Package designed to give landlords confidence while increasing access to safe, affordable homes.
• Match residents to homes: Use clear tenancy-readiness criteria to connect residents with properties that meet their needs and set them up for success.
• Support every step of the journey: Guide residents through viewings, move-in processes, and the crucial early stages of their tenancy.
• Provide ongoing sustainment support: Offer up to 12 months of light-touch tenancy sustainment, ensuring residents feel supported and confident in their new homes.
• Prevent tenancy breakdowns: Step in early to resolve issues, working proactively to protect tenancies and reduce the risk of homelessness.
• Collaborate across agencies: Work closely with Southend City Council, Greater Change, and other partners to deliver joined-up housing solutions.
• Gather insights for innovation: Collect data and feedback to evaluate this pioneering pilot project, helping shape future housing strategies.

What You'll Need
We're looking for someone who is:

• Relationship-focused: Confident in engaging landlords and building trust across diverse housing networks.
• Experienced: Background in housing, lettings, homelessness support, or other people-focused roles.
• Problem solver: Skilled at negotiation, conflict resolution, and responding quickly to emerging challenges.
• Knowledgeable: Understanding of tenancy rights, affordability, and the barriers faced by people moving on from homelessness.
• Compassionate and professional: Committed to trauma-informed, person-centred practice.
• Organised and resilient: Able to manage a varied workload across multiple properties with energy and focus.

The Package

• 12-month fixed term contract (potential for extension)
• Salary 27,054 (rising incrementally to 29,357)
• Annual Leave 33 days including bank holiday
• Blue Light Card
• Pension Scheme
• A day off to celebrate your birthday!
• 24/7 Digital GP Access
• Employment Assistance Programme
• Training and Development

Skills Required