Job Description

PRS Liaison Worker
We are seeking a proactive, relationship focused PRS Liaison Worker to help people move into safe, sustainable homes and strengthen partnerships across Southend's private rented sector.
Position: PRS Liaison Worker
Salary: 28000pa
Hours: Full-time, 37 hours per week
Location: Southend-on-Sea
Contract: 12 month pilot (potential for extension)
Closing date: 9th January 2026
About the Job:
This is an exciting opportunity to join a pioneering pilot designed to accelerate move on from supported accommodation and improve long term tenancy sustainment. You will play a key role in blending landlord engagement, tenancy matching, and early intervention support to help residents transition into independent living and reduce homelessness across the city.
Key responsibilities include:

• Building and maintaining strong relationships with PRS landlords, letting agents, SEAL and wider housing partners
• Promoting a Landlord Assurance Package and acting as a trusted single point of contact
• Identifying PRS ready residents and coordinating viewings, sign ups and tenancy negotiations
• Ensuring residents understand tenancy rights, responsibilities, budgeting and expectations
• Providing up to 12 months of light touch sustainment support to prevent tenancy breakdown
• Responding to emerging issues, including out of hours concerns, in partnership with the wider team
• Coordinating wraparound referrals such as mental health, substance misuse, benefits and employment support
• Contributing to multi agency meetings, access panels and case conferences
• Maintaining accurate case records and supporting monthly and quarterly reporting for the pilot evaluation

This role directly supports improved wellbeing, reduced "bed blocking," and a more ethical, confident PRS landscape across Southend.
About You
You will be a confident communicator who can build trust with landlords, tenants and partners. You bring experience in housing, homelessness, lettings or support work, alongside an understanding of the private rented sector and the barriers faced by people with lived experience of homelessness.

• You will also bring:
• Strong relationship building and negotiation skills
• A person centred, strengths based and trauma informed approach
• The ability to identify risks early and intervene appropriately
• Excellent organisation and caseload management skills
• Confidence using CRM systems and digital tools
• Empathy, professionalism, resilience and a belief in people's ability to sustain independence
• Full training will be provided, including trauma informed practice, tenancy law basics, SEAL engagement and data systems.

About the Organisation
This role sits within a forward thinking homelessness and housing service committed to improving move on pathways, strengthening PRS partnerships, and supporting people to achieve long term independence. The organisation works collaboratively with local partners, champions lived experience involvement, and delivers high quality, person centred support.
Other roles you may have experience of could include:
PRS Officer, Tenancy Sustainment Worker, Housing Support Worker, Lettings Negotiator, Resettlement Worker, Floating Support Worker, Housing Options Officer, Landlord Liaison Officer, Move On Worker.

Skills Required