Job Description

Job Overview

As a Supervisor in our establishment, you will be responsible for overseeing the daily operations and ensuring the smooth running of our culinary environment. Your role will involve managing a team, maintaining quality standards, and upholding excellent customer service.

Full job description

At the Manvers Arms, we are passionate about creating memorable experiences for our guests, built on the core values of a Passion for Excellence, Trustworthiness, and Kindness. We are seeking a dynamic and dedicated Senior Supervisor who embodies these values to join our team.

You will be accountable to the General Manager and will work with them to carry out the below key responsibilities

Key Responsibilities:

Lead and Manage Daily Evening Operations:

Ensure smooth and efficient evening operations, overseeing all areas of the bar & deli to maintain our high standards.

Uphold Standards of Excellence:

Demonstrate a passion for excellence by maintaining the quality of food, drink, and customer service, driving continuous improvement and innovation.

Team Leadership:

Supervise, mentor, and inspire staff, fostering a supportive and positive work environment that encourages teamwork, creativity, and kindness.

Customer Experience:

Ensure all guests receive a warm, welcoming experience, handling any queries or concerns with professionalism and empathy.

Trustworthy Decision-Making:

Handle cash management, inventory control, and staff scheduling with a high level of integrity and accountability.

Training and Development:

Lead training programs to support staff development, ensuring the team is well-equipped to meet the standards of the business.

Problem Solving and Conflict Resolution:

Resolve challenges swiftly and fairly, with kindness and a solutions-driven mindset.

Compliance and Safety:

Ensure adherence to health and safety regulations, licensing laws, and company policies, creating a safe environment for both staff and customers.

Key Attributes:

Passion for Excellence:

A commitment to delivering top-quality service and a willingness to go the extra mile for both customers and colleagues.

Trustworthiness:

Dependable and honest, with a strong sense of responsibility and accountability.

Kindness:

A positive, empathetic leader who values people and builds a supportive and inclusive work culture.

Requirements:

Proven experience in a supervisory role within the hospitality industry Strong communication skills, with a track record of team working and some team development esperience. Ability to work under pressure while maintaining attention to detail. Cocktail making experience would be ideal but at the very least a willingness to learn cocktail making skills and pass on those skills to more junior members of the team. Wine knowledge would be ideal but not essential Flexibility to work various shifts, including evenings and weekends (shift patterns will be agreed once the full team has been recruited and we will do our best to accommodate all personal circumstances as long as the needs of the business can be met)
Job Type: Full-time

Pay: 12.95-14.95 per hour

Experience:

Food safety: 3 years (required) Hospitality: 3 years (required) Leadership: 3 years (required) Team management: 3 years (required) Supervising: 3 years (required)
Work Location: In person