Job Description

Quality and Compliance Manager

Quality and Compliance Manager (Part Time 3 days per week).

Please note we are open to four days per week applicants and full time is available for an exceptional candidate. The salary would be increased accordingly depending on the final hours agreed.

Temporary contract 3-6-month contract initially available with a possibility for extension, further hours, and or a permanent position.

The role of the Quality and Compliance Manager (QCM) is to ensure that the organisation is conducting its business and activities in full compliance with all national and international laws and regulations that pertain to its industry, as well as professional standards, accepted business practices, and internal standards.

Principal duties and responsibilities:

Oversee and manage all compliance issues across all organisational activities to ensure all standards are met which would include the following:

Reviewing insurance documentation and communications for regulatory compliance. Monitoring client interactions to ensure adherence to FCA guidelines. Maintaining accurate records and audit trails. Supporting internal investigations and complaint resolution. Contributing to the development of compliance training and best practices. To be accountable for the controlled function of compliance as FCA Approved Person and report any compliance issues that could affect FHT's viability. Management of a small team.

Qualifications and experience

One year or more relevant management experience which includes managing staff. (Essential)

One year or more experience in a customer service management role. (Essential)

Two years or more working experience in a compliance or other auditing role. (Essential)

Knowledge and understanding of Customer Relations Management (CRM) and other databases. (Desirable)

Core competence

Excellent interpersonal and communication skills. (Essential)

Great attention to detail. (Essential)

To be methodical, motivated, assertive, accurate, timely and able to show initiative. (Essential)

To be client focused and be able to build positive relationships with a variety of stakeholders. (Essential)

To have business awareness and be able to attain positive results. (Essential)

To be able to work within a team environment and on your own. (Essential)

To have the ability to lead a team. (Essential)

To understand general principles regarding risk assessment. (Essential)

Proficiency in MS Office applications i.e. word, PowerPoint etc. (Essential)

Confidentiality and discretion are always essential requirements. (Essential)

IMPORTANT NOTE:

Please note, we are reviewing applications as they come in and as such the advert may close early if sufficient applications are received. We do not have sufficient resources to acknowledge each application received, so please do not request this. If you have been successful in being shortlisted we will be in touch. Thank you for your cooperation.

To apply please send your CV to the following email address: ce@fht.org.uk

We offer the following benefits:

25 days annual leave (pro rata for part time hours). Additional paid days off between Christmas and New year

Four percent employer contribution to your pension.

Paid lunch break.

Some flexible working.

Free parking.

Job Types: Part-time, Temporary

Work Location: In person

Job Types: Part-time, Temporary

Pay: 21,000.00-24,000.00 per year

Work Location: In person