Job Description

About Us

D Hughes Hospitality Limited is a dynamic and growing hospitality group with a portfolio of restaurants and bars across Gwynedd. We pride ourselves on delivering exceptional guest experiences, consistently high food and beverage standards, and operating with integrity and accountability.

We are seeking an experienced

Quality and Compliance Manager

to oversee and elevate our standards across all venues, ensuring full compliance with regulatory requirements, internal policies, and hospitality best practices.

Role Overview

The Quality and Compliance Manager will lead our compliance framework across food safety, health & safety, liquor licensing, and operational procedures. This role will be critical in maintaining brand consistency, minimising risk, and fostering a culture of excellence in every aspect of service and safety.

Key Responsibilities

;

Compliance & Risk Management

Ensure compliance with all relevant legislation, including food safety (e.g. HACCP), alcohol licensing, workplace health and safety, and environmental health standards. Monitor regulatory changes and update internal policies accordingly. Lead internal and external audit preparation and response (e.g. council health inspections, alcohol licensing audits). Maintain up-to-date venue documentation, including licenses, permits, and risk assessments.

Quality Assurance

Develop and implement quality control processes across food, beverage, and service operations. Conduct regular venue audits to assess adherence to brand standards and regulatory compliance. Identify gaps and provide practical recommendations to improve consistency and service delivery.

Training & Support

Deliver or coordinate compliance-related training for managers and venue teams (e.g. food hygiene, responsible service of alcohol, incident reporting). Support venues in incident management, including investigation and reporting of non-compliance or health/safety breaches.

Reporting & Documentation

Maintain clear records of audits, compliance checks, incidents, and corrective actions. Provide weekly reports to senior management on compliance status and improvement areas.

Required Skills & Qualifications

Proven experience in a compliance, quality assurance, or risk management role -- ideally in hospitality, foodservice. Strong knowledge of food safety standards (HACCP, Food safety management systems), FSA legislation, and alcohol licensing. Excellent attention to detail and documentation skills. Strong communication and training capabilities, with the ability to influence teams across multiple sites. Self-motivated, able to manage time effectively and work independently. Certificates in Health and Safety at work, Food Safety, or similar qualifications (preferred).

What We Offer

A key leadership role in a values-driven, growing hospitality business. Opportunities for professional development. Flexible working across venues and head office. Team discounts and other hospitality perks.
Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Work Location: In person