Job Description

Opos Limited - The Business

Opos Limited is a technology lead BPO and FCA regulated debt recovery business with a major focus on the value of our people proposition. Based in Dumbarton, near Glasgow, we operate across multiple partners with a presence across multiple sectors; both regulated and non-regulated. We are primarily a consumer-focused business; however we do have some presence in commercial collections and are currently growing this side of the business. We boast some of the best and innovative technology solutions in the industry, supplied and maintained by our sister company www.ddisoftware.co.uk. More information on Opos can be found at www.oposlimited.com/opos.

- Key Purpose - We are seeking a diligent and proactive Quality Assurance and Compliance Specialist to join our Compliance team. This role is essential in ensuring we continue to develop positive and effective relationships with our clients across a diverse cross section of market sectors and deliver effective and ongoing feedback to key staff to enhance the quality of the work being delivered. Working alongside the Head of Compliance & the compliance team you will effectively help deliver all compliance related tasks and duties.

Core Responsibilities:

Working alongside the Head of Compliance & Compliance Team to effectively deliver all compliance related tasks and duties.

Managing the entire end to end process for all EODs and Complaints received by the business.

To effectively manage the QA requirements of the business across all mediums of customer contact and communication.

To identify and analyse any trends which are evident through QA activities.

Maintain an effective record of quality assurance reviews, feedback and remedial actions.

Deliver effective calibration sessions between Opos and our client base.

Liaise with the Operations and Collections departments to facilitate any necessary disciplinary proceedings related to quality assurance.

Liaise with the Collections department to facilitate any additional training requirements as identified.

Mailbox management

Responding to client requests

Personal Skills (Essential Behaviours) :

The ideal candidate will be dedicated, trustworthy, reliable and able to problem solve under pressure. The ideal candidate should also show an aptitude for recognising risks and failures and be able to appropriately address these with all members of management. The ideal candidate should possess great communication skills and an adequate experience of using Microsoft software packages.

Highly developed communication and influencing skills with ability to build relationships across all levels of the organisation and clients.

Broad and pragmatic thinker, capable of quickly interpreting information and presenting arguments in a clear and reasoned way.

Thorough and accurate, capable of identifying the key issues without getting lost in the detail.

Ability to challenge constructively and enforce appropriate boundaries.

Accountable for own decisions and actions whilst respectful of the professional responsibilities of others.

Politically astute, self-confident demeanour and mature social skills.

Pragmatic, autonomous, self-motivated, self-starter.

Dynamic, technology aware.

Ability to work autonomously and within a team.

If you are interested in our position then please apply through the Indeed website.

Any questions please do not hesitate to contact us on 0141 428 3990

Qualifications

Strong background in quality assurance Excellent understanding of compliance standards and regulations Exceptional communication and presentation skills Ability to analyse data and identify areas for improvement Detail-oriented with a focus on accuracy and precision Experience in developing and implementing quality control processes
Job Types: Full-time, Permanent

Pay: 26,325.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday
Experience:

Quality assurance: 1 year (required) Complaint handling: 1 year (preferred)
Work Location: In person

Application deadline: 24/06/2025