Job Description

About the Company

Andrew Ingredients is a leading food and bakery ingredients supplier based in Lisburn and supplying throughout Ireland & the UK. With 80 years of experience in baking, the company continues to grow and expand. We are a friendly and supportive team where everyone is treated with respect.

We are now looking for a Quality Assurance Assistant to provide technical support to our Quality Officer in assisting our customers with their queries.

Key Responsibilities

Dealing with customer technical queries including:

Providing company-held information on suppliers and products Managing the Supplier Approval process for new suppliers, maintaining existing approved supplier records including, ensuring Global Food Safety Initiative (GFSI) status is in place Filing and maintaining product specifications to make sure our records are complete and up to date Notifying customers when product specifications change Sourcing new products that meet required technical specifications Managing customer sample requestsCompleting transport Common Health Entry Documents(CHEDs) for certain incoming goods Requesting shelf-life extensions Managing information uploads to customer technical information portals, for example, Nutritics Assisting with company accreditation and sustainability schemes, for example, BRCGS, Fairtrade, RSPO, RFA, Sedex Assisting with the creation and maintenance of company quality assurance statements Assisting with the control and maintenance of other quality assurance system documents
Providing holiday cover and support to our customer complaints processes

Supporting the implementation of the Company's sustainability programme through the collection and collation of relevant data

Providing overflow support on telephones as and when required

Skills and Qualities Required

Previous experience in quality assurance is preferable Excellent written and verbal communication skills Confident, articulate and customer-focused Proficient in the use of MS Word, Excel and Outlook. Able to analyse data and recommend solutions Strong attention to detail to ensure accuracy Technical competence Good aptitude in problem-solving Organised and adaptable
Full training on our products and processes will be provided.

Job Types: Full-time, Permanent

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person