Job Description

At Medik8, we're not just creating award-winning skincare - we're setting new standards in quality and innovation. As we continue to grow globally, we're looking for a Quality Assurance Team Lead to play a key role in ensuring our products meet and exceed the high expectations of our customers.


The ideal candidate is proactive and detail-oriented, with experience in a GMP-regulated environment. With strong problem-solving skills, they can confidently review deviations, complaints, and CAPAs, ensuring compliance and driving continuous improvement. They are an effective leader who can motivate and develop a team while fostering a strong 'quality-first' mindset.


This role is a full-time, onsite role, based at our Innovation Centre in Aylesbury. You'll be leading a team of 3 Quality Assurance Operatives, working hands-on in a dynamic environment where collaboration, expertise, and a shared passion for excellence drive real impact.

In more detail your role will include:

Leading and managing a team of Quality Assurance Operatives, providing coaching, development, and day-to-day support. Ensuring compliance by reviewing QMS/GMP documentation against written instructions. Reviewing, investigating, and approving deviations and complaints for closure, ensuring corrective actions are implemented effectively. Reviewing, tracking, and approving CAPAs to ensure corrective and preventive actions are followed through to completion. Maintaining the Quality Management System (QMS), ensuring documentation (SOPs/WIs) is reviewed and implemented effectively and support other areas of the business on QMS/GMP requirements where required Maintaining high standards by monitoring hygiene, quality, and product safety on a daily basis. Identifying and reporting issues, supporting investigations into deviations and complaints. Driving operational improvements through ad hoc projects that enhance production and logistics processes.

Requirements:

Have several years appropriate experience in a similar supervisory role. Excellent understanding of GMP in an operational environment. Have experience working with QMS and eQMS systems, deviations and CAPAs. Strong people skills with experience in managing and developing a team. Excellent written and verbal communication skills. Can work independently with minimal supervision. Thrive in a fast-paced operational environment and can meet deadlines. Think methodically and make clear, informed decisions. Have a can-do attitude and can motivate your team. Take pride in your work, with excellent attention to detail.

About us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.





Our mission is to

simplify the route to great skin

through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It's just who we are!



Some of the perks of being part of the Medik8 team include:

25 days holiday + bank holidays Flexible & Hybrid working Private Medical Insurance + Mental Health support Employee Assistance Program (EAP) Annual Performance Bonus Long Service Awards 75% discount + Annual Product Allowance Flexible Career opportunities Up-skilling support + regular Lunch & Learns 2 Volunteering days per year Matched Charitable Giving Scheme

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.



At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We're committed to advancing equal opportunities and we're dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.



Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!