Job Description

Job Title:

Shift Manager

Department:

Production

Location:

Leicester

Reports To:

APU Manager

About the Company

At Europe Snacks Ltd, we aim to be a great place to work, we do this by ensuring our values of Entrepreneurship, Excellence and Care are at the heart of everything we do.

About the Role

As Shift Manager (Days), you will lead, manage and develop a motivated manufacturing team that consistently delivers safe, compliant, high-quality product at the lowest sustainable cost. You will provide visible, structured leadership during day operations, ensuring the site remains audit-ready for customer and third-party visits. In parallel, you will work with the APU Manager and other Site Shift Managers to shape and execute the rolling 3-12 month plan, translating strategic priorities into delivered improvements on the shop floor.

Responsibilities

Leadership and people development

Lead and develop Line Supervisors; create clarity on expectations, routines and accountabilities across all lines. Coach Supervisors to build capability, engagement and performance across 30+ indirect reports. Own people processes within your area of responsibility: performance management, absence management, recruitment input and succession planning in conjunction with HR/APU leadership. Ensure SOP deployment, skills gap analysis, training plans, shop floor training and maintenance of training records (with the Training Coordinator). Drive robust, timely communication through established channels (toolbox talks, forums, shift briefs) and build a positive culture and morale.

Health, safety and security

Hold overall responsibility for site safety and security while on shift; lead by example and intervene immediately on unsafe acts/conditions. Lead incident investigation and escalation, including root cause analysis and effective corrective and preventative actions. Evaluate and enhance risk assessments; ensure Risk Assessments and Standard Operating Procedures are adhered to and raise concerns where controls are not effective. Support site safety action plans and contribute to monthly H&S briefings with Production/H&S leadership.

Quality, food safety and audit readiness

Embed a 'do it right' ethos: ensure teams work to standards, specifications and processes, and close knowledge gaps through coaching and corrective actions. Own GMP and audit activity in your area, closing actions with support functions and keeping the operation audit-ready at all times. Drive review and actioning of customer complaints with Technical and shop floor teams to reduce repeat issues. Ensure cleaning requirements are achieved against the defined schedule set by Technical/Hygiene and support successful new product introductions with NPD.

Customer service and performance delivery

Deliver attainment to plan and ensure daily variance reporting is accurate, timely and action-led. Ensure internal KPIs between departments are achieved and internal customer expectations are met. Own corrective and preventative actions in response to non-conformances attributable to your area.

Cost optimisation and loss elimination

Analyse KPI and cost reports, build recovery plans for budget/KPI non-conformance with the APU Manager. Understand Material Usage Variance (MUV) and drive root cause and correction for BOM deviations. Identify and deliver cost improvement initiatives; investigate equipment damage and implement preventative actions.

Continuous improvement and change

Enable and promote a culture of continuous improvement and self-improvement within teams. Initiate and lead cross-functional teams to drive business improvement; ensure initiatives are captured, prioritised and benefits realised. Ensure CI actions and changes are successfully implemented and sustained through standard work and governance.

Strategic planning (3-12 month horizon)

Work with the APU Manager and other Site Shift Managers to build and deliver the rolling 3-12 month plan (capability, CI roadmap, capacity, constraint management and operational risk). Translate strategic priorities into executable line plans with owners, milestones, measures and follow-through.

Qualifications

GCSEs (or equivalent) including English and Maths; literacy/numeracy to national Level 2 standard. Intermediate Food Hygiene training and HACCP awareness. Coaching skills and auditing experience.

Required Skills

Strong leadership skills with demonstrable ability to manage and develop a high performing team through Line Supervisors. Extensive experience working in the FMCG/Food sector (especially manufacturing). Proven track record delivering continuous improvement and change initiatives; experience of lean ways of working. Strong organisational and interpersonal skills, with excellent written and verbal communication. Self-driven and results oriented with meticulous attention to detail; able to multi-task and remain calm under pressure. Computer literate with sound understanding of Microsoft Office applications.

Preferred Skills

HNC (or equivalent) in manufacturing/operations. IOSH Managing Safely. Intermediate HACCP qualification. Snack food manufacturing experience. BRC and/or AIB knowledge.

Equal Opportunity Statement

We demonstrate a strong commitment to the principles of equality, diversity and inclusion.

We are not working with agencies on this role.

This role is not with sponsorship.

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person