Job Description

JOB SUMMARY:

Responsibility for ensuring quality compliance for the Practice. Achieve complete quality compliance management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of all practice administration and provide operational management of the Data Administration Team. Provide leadership and guidance to Practice staff. The post-holder will provide cover in the absence of the Practice Manager.



To work closely and collaboratively with the Practice Manager. This role is expected to develop and evolve over time. DUTIES 1. Manage quality compliance activities for the Practice including clinical systems and platforms 2.



Ensure the Practice meets all agreed quality compliance (legislation and objectives) and that appropriate risk mitigation/ control measures are in place 3. To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services, the Quality & Outcomes Framework and the PCN Investment and Impact Fund, taking appropriate action to ensure that all targets are achieved 4. Provide advice, guidance and support to the Practice with regards to compliance 5. Manage the development and preparation of the Practices quality compliance strategy and general business planning 6.



Maintain accurate quality compliance records 7. Support the Practice Manager with change initiatives 8. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy / procedures as a result of findings with the Practice Manager / Partners 9.



Implementing protocols to ensure the Practice is compliant with IG/ GDPR standards and evidence via the Data Security and Protection toolkit 10. Assist with training of users of the Practice IT systems 11. Ensuring staff training complies with CQC standards 12. Providing support to resolve local IT issues, good working knowledge of Practice IT systems 13.



Monitor telephone system stats, interpreting data, making necessary recommendations and producing relevant audits 14. Routinely monitor and assess practice performance against patient access and demand management targets, including national performance dashboards 15. Supporting staff in developing searches and audits on the clinical system 16. Reviewing and updating clinical templates ensuring they relate to current practice 17.



Contribute to the creation and update of the Practice Business Continuity Plan 18. Contribute to the various Practice quality improvement projects and reflective learning 19. Be the first contact for escalation of complaints, resolving where possible, escalating where necessary and overseeing the complaints process 20. Support with the annual submission of the KO41b 21.



To ensure the Practice has a strong social media presence and that campaigns, messages and practice updates are monitored and communicated effectively using the website, Facebook, and waiting room screens 22. Act as a point of contact for building related enquiries and ensuring building defects are promptly recorded 23. Oversee the building and equipment compliance process 24. Assist with the maintenance and updating of asset registers 25.



Keep up to date with NHS developments in the local healthcare systems 26. Make recommendations and initiate raising Practice standards and service delivery 27. Liaise with patients, and other outside agencies 28. Ensure that the chronic disease registers are maintained, and that the data is correctly read coded and up to date.



29. Ensure that the patients recall systems are in place and activated on a timely basis 30. Support Practice evidence CQC compliance 31. Support Practice to achieve flu targets 32.



Represent the Practice when required 33. Take on any other responsibilities deemed appropriate by the Partners / Practice Manager for the position of Quality & Compliance Manager 34. To line manage the data administration team, including annual appraisal and regular feedback from/to Team Leader meetings 35. To oversee and maintain external communication scheduling and links such as Clinical EDI for laboratory reports, Out of Hours reports, Choice & Booking, Patient Registration and GP2GP 36.



Oversee online patient access, ensuring contractual obligations are met, and that the maximum number of patients have access to a safe and effective online service