Job Description

AK Industries is a leading technical injection moulding company based in Hereford, proudly certified to ISO 9001, ISO 13485, ISO 14001, and ISO 45001. Quality is at the heart of everything we do.

We offer a supportive, family-friendly working environment with enhanced benefits, including:

Private health insurance Life assurance Enhanced sick pay and family leave Flexi-time working

The Role

We are seeking an experienced

Quality Engineer

to join our dynamic team. Reporting directly to the Operations & SHEQ Director, you will play a vital role in maintaining and improving our Quality Management System (QMS), supporting New Product Introduction (NPI), and managing day-to-day production quality.

You'll act as a key link between production and customers, ensuring outstanding customer service by owning and resolving quality concerns effectively and professionally.

Key Responsibilities

Investigate and resolve customer quality issues promptly Manage customer relationships and service emails, ensuring timely and thorough responses. Ensure third-party components meet internal quality standards Support the validation and processing of returns and manage credit notes/stock accordingly. Continuously improve quality checks and processes for efficiency and compliance. Lead the internal audit program, scheduling and ensuring adherence to ISO standards. Maintain quality records including NCRs, scrap reports, audit schedules, and more. Support and line manage the Quality Controller team, including training and competency checks. Provide cover for key roles such as ISIR's and basic metrology tasks when required.

What We're Looking For

Essential Skills & Experience:

Proven experience in production quality inspection, preferably in plastics manufacturing. Working knowledge of ISO 9001/13485 and associated QMS. Strong root cause analysis and corrective/preventive action skills. Competent in engineering drawings and use of metrology equipment. Excellent customer service and communication skills. Strong organisational and prioritisation abilities in a fast-paced environment. IT proficiency, including Microsoft Office and MRP systems. Full UK driving licence (some travel to customer sites required).

Desirable:

Experience with ISO 13485 Familiarity with WinMan (ERP) and ALS (Production Monitoring) systems Internal auditor to ISO 9001/13485 Six Sigma Green Belt IOSH Managing Safely Membership of ASQ or CQI HNC/HND/BEng in Engineering Previous supervisory experience

Why Join AK Industries?

Be part of a quality-driven, technically excellent company Supportive leadership and a culture of continuous improvement Great work-life balance with flexible hours Generous benefits and professional development opportunities
Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking Private medical insurance Sick pay Store discount Transport links
Schedule:

Flexitime Monday to Friday
Ability to commute/relocate:

Hereford HR2 6JQ: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person