Job Description

Job Summary:

We are seeking a hands-on, proactive Quality Manager to join our ambitious and growing team. This is a unique opportunity to build our quality function, working closely with all areas of the business to ensure that Intelliscape continues to delivery quality products and services to our customers whilst identifying continual improvement. A key objective will be achieving and maintaining ISO9001 certification at Intelliscape, ensuring all processes and documentation meet the required standards. We have a collaborative culture and a commitment to excellence. Every person counts, and you'll have the chance to make a real impact as we scale our operations and embed best practices across the business.

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Intelliscape, formerly the Intelligent Transport Systems Division of SEA, joined Modaxo in 2025. Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.


The team brought decades of experience in traffic enforcement, free-flow charging technology and logistics management, with a strong track record of working collaboratively with public and private sector organisations across the UK and in the USA. Today, Intelliscape continues to evolve its product suite while benefiting from the focus and investment of a global group dedicated to people transportation.


Intelliscape harnesses the latest technologies to deliver intelligent transport systems that enable transport authorities and infrastructure owners to improve safety, reduce air pollution, and enhance transport efficiency. Providing support throughout the entire lifecycle from design to in-service support, Intelliscape is a trusted partner with a track record in helping customers meet their transport objectives.


Intelliscape believes in building trust through reliable systems, responsive support, and technology that adapts to the changing needs of communities.

Role Purpose

Build, lead and continually improve Intelliscape's Quality Management System (QMS) - as part of our Integrated Management System (IMS) - to achieve and sustain ISO 9001 certification. Embed risk-based, prevention-focussed quality into everyday operations, projects and supplier interactions.


Partner with Delivery, Engineering, Supply Chain, Service Management and Human Resources to drive first-time-right performance and improve customer outcomes.

Responsibilities

Quality Management System Ownership: Own the governance, maintenance and continual improvement of Intelliscape's QMS, ensuring that it remains complete, current, risk-based and value-adding. Ensure the QMS and controls meet ISO 9001 requirements and are clear and easy to use and access. ISO 9001 Certification: Achieve and maintain ISO9001 certification. Plan and lead internal and external audits. Establish strong and effective relationships with auditors and accrediting bodies. QMS / Project / Bid Documentation: Act as author, reviewer or approver of quality policies, procedures, work instructions, templates and records. Produce and/or assure bid and project quality plans, aligning with delivery milestone and gate reviews. Customer Complaints, Root Cause Analysis & Corrective Actions: Own the complaints and non-conformity process: triage, containment, root cause analysis, corrective and preventive actions. Communicate clearly with customers and internal stakeholders to ensure timely, verified and successful closure. Support Integrated Management System and Other Certification: Partner with other key stakeholders to support compliance, audit readiness and audit for related standards such as ISO 14001 and ISO 27001 and ISO 45001. Align shared processes and avoid duplication across systems. Monitoring, Reporting and Management Review: Define quality objectives and KPIs and establish dashboards for performance evaluation. Report trends, risks and opportunities. Facilitate management reviews ensuring improvements in company performance in quality assurance are tracked to completion. Training & Awareness: Provide training and guidance to staff on quality and information security standards. Help embed a quality and compliance culture from the ground up. Continuous Improvement: Champion continuous improvement across the business. Prioritise improvements based on impact and risk to enhance quality and efficiency. Strive to establish and maintain a strong quality and continuous improvement culture. Cross-functional Collaboration: Work with Delivery, Engineering, Supply Chain, Service Management, and HR to embed quality into day?to?day operations - project gates, supplier qualification and performance, service SLAs, competence, onboarding and engineering change management. Co?own boundary processes with other IMS area leads where relevant. Stakeholder Engagement and Advocacy: Promote a culture where Quality is central to Intelliscape. Communicate clearly and effectively with customers, suppliers, auditors and internal stakeholders and represent Intelliscape on all QA matters. Budget Management: Create and manage QA budgets, covering certification, training, tools, internal audits and improvement initiatives. Track spend versus plan. Professional Development: Maintain professional development and contacts with relevant bodies and share knowledge across the business.

Education, Qualifications & Experience

Proven experience in designing, implementing and maintaining Quality and Integrated Management Systems (QMS/IMS). In-depth knowledge of ISO 9001, with a track record of leading or playing a lead role in achieving certification and audits processes. Experience of software, electronics, and supplier quality assurance. Strong collaboration skills, especially with IT and Operations teams. Ability to train, coach and support staff in quality and compliance matters. Hands-on approach, adaptable to a lean organisational structure. Desirable: Familiarity with ISO 27001, ISO 14001 and ISO 45001 standards.

Personal Characteristics

Curious - always asking why and looking for solutions Driven - desire to grow and develop to help the business achieve our goals. Proactive - willing to dive into various tasks to ensure the smooth running of the business. Flexible - able to think on their feet and adapt as needed. Problem Solver - helping to resolve issues and prevent them before they happen. Analytical - skilled at navigating and improving processes

Benefits

We're always looking for talented, flexible, and creative people to bring their best to Intelliscape. In return we offer generous rewards, a fantastic work/life balance, and excellent career and training opportunities for everyone who joins.


Competitive salary - up to 45,000 pa 25 days annual leave (plus bank holidays) Additional opportunity to buy / sell 1 week's leave Ability to accrue flexi time - up to 16 hours per month and use as flexi holiday the following month Hybrid working arrangements - home and Bristol office Private Medical Insurance for family (taxable benefit) which includes an Employee Assistance programme Pension contribution - matched contribution up to 5% Life Insurance - 4 x annual salary All staff bonus Annual Talent Reviews, Scorecards and Professional Development cycles Annual Wellbeing day Sports & social committee - events hosted and subsidised Annual Professional membership reimbursed Publication and recruitment bonuses awarded Free onsite parking and EV charging Onsite showers Reservists in Armed Forces receive special paid leave
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Worker Type:

Regular

Number of Openings Available:

1

And a fantastic opportunity to join a market leading Software Company.

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