Job Description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.



By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.



The Role

Responsible for the development and operational effectiveness of New Looks' Quality Framework. Ensures New Look product consistently meets customers' expectations, is fit for purpose and meets Regulations and Standards, Maintain and drive improved cost through product engineering Works closely with; BMD to engineer product Value. Sourcing to maintain supplier quality performance and assess new supplier suitability as part of onboarding process. Sustainability to support New Look ESG targets. Develops and manages a high performing team.

WHATS IN IT FOR YOU:

40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

Quality

Leads seasonal reviews of the Quality Framework and ensures consistent application and understanding across all product categories and BMD teams. Identifies opportunities to improve departmental efficiency and cost saving. Assures consistent product value, performance, and compliance. Inputs into the category strategies to deliver: Value, Continuous Product improvements, and reduce Product Risk Key contributor to the assessment of product recall and withdrawal processes. Provided decision guidance and key learnings to the GT team on product QC holds, performance testing, and risk Leading and developing teams to grow capabilities and enable confident decision-making

Safe and Compliant Product

Ensures ways of working are in place to remove, reduce, and inform of risk associated with product safety and legal compliance. Works closely with the International Standards Manager/ Sourcing team to ensure Quality Framework and Supplier Manuals remain relevant and address changes in the regulatory framework.

Supporting Trade

Is aware of and contributing to delivery of the BMD Seasonal strategies. Is aware of emerging product trends and new product categories; appropriately driving early development in these areas, through team activity. Ensures appropriate quality representation at cross business development working groups. E.g., Returns, Supplier Compliance, IT development, and adoption of digital technologies. Ensures team remain customer focused and regularly benchmark New Look products against the competition. Leverages performance metrics--including trading, returns, and insights--to protect profitability and drive continuous improvement. Manages resource within agreed budget

Suppliers

Champions continuous improvement in supplier relationships to drive shared success. Conducts supplier visits as appropriate to support sourcing, on boarding, product development, improved supplier performance and problem solving.

Team

Building, retaining, and developing a high performing stable team with an emphasis on succession planning whilst applying a leadership style which promotes individuals' development. Translating the BMD vision into clear goals and objectives for direct reports and their teams Provide positive leadership, supporting New Look strategy and encouraging others to do so. Proactively ensures strong product knowledge across themselves and their teams. Establishes meaningful KPIs to measure and drive team effectiveness.

Who you are:

Technical

Subject matter expert: Contributes decisively to decision making with senior team, considering customer and regulatory obligations. Can guide their team on all parameters of the Quality Framework through their own product knowledge. Strong understanding of supply chain and critical path / cost - (e.g., product lead times/ flexibility/ supplier capability) Effectively integrates risk assessment into decisions to uphold and protect brand integrity Effectively negotiates to reach agreements without compromising New Look's quality or legal compliance Confident presenting quality and technical data concisely. Demonstrates a strong internal network and appreciation of how New Look operates.

Behavioural

Supports business values with energy and a positive approach. Ability to influence at all levels. Shows resilience and agility in fast-moving, evolving environments. Team management experience Ability to initiate and build strong relationships with Buying, Design and Merchandising Risk assessment and SWOT analysis Strong Numerical and analytical skills Organisational skills

Minimum level of education or qualifications

Relevant experience in a Fast-Paced Fashion Environment

Why New Look?



We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.



We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.



We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.



Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application?process.