Job Description

Quality Officer - 34,723 per annum

Location:

M&D Care Head Office; SA31 2NF and travel to services

Contract Type:

Full-time, Permanent

Reporting to:

Director of Quality

About the Role

Are you passionate about driving excellence in social care? Do you thrive on empowering others and making a meaningful impact? We're looking for a dedicated

Quality Officer

to lead, coach, and support our teams in delivering person-led, high-quality services that truly make a difference.

As a Quality Officer, you'll play a pivotal role in interpreting and implementing regulatory frameworks, conducting expert audits, and working in partnership with the people we support and their families to continuously improve service quality.

Benefits:

EarlyPay access to earnings Refer-a-friend bonus (up to 500) Paid DBS Full training and career development 33 days holiday (pro rata) Employee Assistance Programme

Key Responsibilities

Lead proactive quality audits and assurance monitoring across designated services Mentor and coach Managers to achieve and sustain excellent service standards Conduct responsive audits and spot checks based on performance data and intelligence Identify trends and themes, develop action plans, and celebrate innovation Collaborate with individuals we support and their families/carers to co-design quality checks Produce high-quality reports that capture learning and drive improvement Independently validate regulatory and improvement action plans Support operational teams to close open actions and embed new systems Deliver at least two quality audits per service annually Host weekly Quality Improvement Calls for services requiring enhanced support Champion a culture of inclusion, co-production, and continuous learning

What We're Looking For

We're seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. You'll be flexible, proactive, and committed to working collaboratively across the organisation.

Essential Requirements

Proven experience in operational management and quality assurance In-depth knowledge of social care regulations, legislation, and best practices Skilled in conducting audits and developing evidence-based improvement plans Strong leadership and coaching abilities Excellent verbal, written, and IT communication skills Willingness to travel and work flexibly, including occasional out-of-hours support Full UK driving licence and access to a vehicle

What We're Looking For

We're seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. You'll be flexible, proactive, and committed to working collaboratively across the organisation.

Essential Requirements

Proven experience in operational management and quality assurance In-depth knowledge of social care regulations, legislation, and best practices Skilled in conducting audits and developing evidence-based improvement plans Strong leadership and coaching abilities Excellent verbal, written, and IT communication skills Willingness to travel and work flexibly, including occasional out-of-hours support Full UK driving licence and access to a vehicle
Job Types: Full-time, Permanent

Pay: 34,723.16 per year

Benefits:

Company pension
Ability to commute/relocate:

Carmarthen SA31 2NF: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person