Job Description

Start your new career with Euroclad Group in Cardiff, UK



Customer Service

CONTRACT TYPE

Full-Time, Permanent

LOCATION

Office

Are you passionate about delivering exceptional customer service and ensuring every detail is right? We're looking for a dedicated professional to join our team. If you have strong attention to detail, excellent communication skills, and a customer-first mindset -- we'd love to hear from you!

Main Purpose of Role

To respond to customer enquiries accurately, professionally and promptly. Responsible for correctly interpreting customer quotation requests and compiling quotations accordingly to the project requirements. Responsible for processing orders through to the order entry department, ensuring all order information is supplied and correct.

Main Responsibilities

Responding to all customer enquiries via telephone and email, to provide information on projects, quotations, product offers, advice on specifications and lead times. To compile all quotations, interpreting the customer's request and in line with the specification if relevant Provide product guidance to customers and/or any stakeholders in the specification chain to promote the appropriate use and application of products Ensure all information is supplied at the order stage, and a contract review form is completed to ensure orders are processed as per customer and specification requirements Ensure correct use and application of the pricing guidelines for all products at the quotation stage Ensure that all lead times are adhered to at the order and quotation stage Liaise with procurement and/or planning regarding lead times Respond to customer complaints professionally and send to the aftercare team when appropriate Provide effective support to the external sales team Pass appropriate technical enquiries to the technical services team

Skills and Attributes

Professional telephone and email manner IT literate Organised, systematic and precise Ability to work under pressure Able to use own initiative

Desirable

Experience or understanding of a sales environment Knowledge of the construction Industry Previously worked within manufacturing

Compliance & Health and Safety:


It is the responsibility of all personnel to:

Report compliance concerns, issues, and failures Participate in training as required All personnel have a responsibility for taking reasonable care of themselves and others who may be affected by their actions or omissions. You must follow all instructions and training given to you and ensure compliance with all safety policies and procedures at all times

To Apply


For contact details, click the '' button below, select 'HR - Careers' from the Business Unit drop-down, and send your cover letter and CV via email to recruitment@eurocladgroup.com.