Job Description

A bit about the role;

To provide a positive customer experience and maximise sales opportunities for Keylite by :

Delivering excellent levels of customer service Building strong working relationships with existing and potential customers Co-ordinating a high volume of quotations for a wide range of roof window and loft ladder products and related accessories Collaborating with internal teams to support the delivery of technically accurate, timely and commercially astute quotations

What you will be doing;

Promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed. This extends to ensuring all your reports are aware of and behave in accordance with the company's Health & Safety guidelines Communicate effectively via email, on the phone and in person Instil and maintain a customer service culture (internal and external) where the customer always comes first Demonstrate effective use of the Six Agreements of Collaboration Check leads to identify and remove duplicate entries at the earliest opportunity Review and triage quotations requests from existing and potential customers - internal and external Understand customer requirements to support the provision of accurate and time-sensitive quotations Co-ordinate the collection of all necessary information Enter the baseline information required on the company's Customer Relationship Management (CRM) system Ensure that all documentation supporting quotations requests is uploaded to the company's CRM system before opportunities are released for quoting Collaborate and communicate with internal teams to manage the work flow and ensure quotations are completed accurately and on time Prepare and maintain a repository of templates and response content for managing enquiries Work closely with Sales Managers to ensure that customers' needs are understood and met, if not exceeded Seek feedback from customers (internal and external) to support continuous improvement in service levels and conversion rates Deal with customer queries and provide updates on progress Demonstrate a 'will to win' Contribute positively to the achievement of the Quotes Team's Key Performance Indicators (KPIs)

Other Duties;

Uphold the professional and progressive image of the company at all times Maintain confidentiality with respect to all information pertaining to Keylite's operations Ensure that the company's IT procedures, standards and specifications are recorded and maintained Comply with the company's policies and procedures at all times Promote a culture of continuous improvement Participate in training and development opportunities provided by the company Ensure a flexible approach to working hours to fulfil the requirements of the post and meet project deadlines Be prepared to travel to and between sites as necessary to fulfil the requirements of the post and meet project deadlines

What we are looking for;

Core Skills

Commitment to providing a high quality service to internal and external customers, building partnerships and working collaboratively to meet shared objectives Effective communication and interpersonal skills with a naturally customer-focused approach Strong IT skills (including proficiency in the use of the Microsoft Office suite) Unquestionable professional ethics and integrity Strong attention to detail Ability to proactively resolve day-to-day operational issues and to effect process improvements Strong organisational skills in terms of work planning and time management Ability to lead from the front, challenge appropriately and work as a member of a team to meet demanding deadlines Willingness to learn and develop working knowledge of Keylite's products to enhance customer service Full UK driving licence

Essential

3+ years' experience in a fast-paced customer-focused environment handling a high volume of requests from multiple sources Strong understanding of the quotation lifecycle Proven experience of data input and accuracy Demonstrable experience in the use of Microsoft Office solutions, especially Microsoft Outlook and Microsoft Excel or equivalent Proven ability to prioritise tasks, meet deadlines and manage multiple tasks simultaneously Ability to work collaboratively with internal teams and customers to provide a first class service Working knowledge of Microsoft Dynamics CRM or equivalent Self-motivated and committed to excellence

Desirable

Previous experience in a similar role in a manufacturing and/or construction environment Proven ability to assess opportunities and develop winning strategies


Keylite Roof Windows is the UK and Europe's fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window system, loft ladders, blinds and accessories to specifiers, builders merchants, house builders and installers. With main markets in UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia and New Zealand.


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