Job Description

Why this job matters

The ESN will replace the existing Airwave network and will be built on the existing 4G network and will provide essential new voice, data services and critical comms to 300,000 members of Britain\'s Blue Light teams. It\'s also expected that the new network will save the government around \xc2\xa31 million a day.

This role shall ensure that any new ESN projects and ESN services are managed from concept through to in-life operations whilst ensuring effective, efficient operations services are provided by our ESN supplier portfolio.

This role will be based in Bristol.

What you\'ll be doing

• Technical operations lead for ESN projects and support model working across all access network domains
• Implement the operations service design framework and service management strategy for all new ESN projects and services with in-house teams and our vendors and managed service partners
• Operations technical interface with ESN vendors, building strategic relationships and handling investigations and escalations. Regularly review contractual and operational performance of the ESN supplier services through running governance forum
• Proactively provide recommendations for innovation regarding the ESN projects and services and applying continuous service improvement principles
• Represent ESN operations in supporting new contract service requests, and support RFP tenders for new services and scope

Essential skills

Communication

Problem Solving

Supplier Management

Project/Programme Management

Service Level Agreement Management

What we would like to see on your CV

• Proven background in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Knowledgeable in contracts, budgets, forecasting, supplier commercial behaviours and the drivers of organisational performance
• Excellent communication and presentation skills from engineering level communications up to management level dashboard creation. Experience of working with vendors, or outsource partners / managed services partners
• Through knowledge of radio access network (RAN) performance KPIs and user experience matrix. Knowledge of radio networks, experience of working in operations, and experience of working in the field with power and transmission solutions
• The successful candidate must be willing to undergo BPSS Level Government Screening which ideally requires residence in the UK for a minimum of 3 years

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We\'re a brand built on connecting people - whether that\'s friends, family, businesses, or communities. Working here, you\'ll receive an attractive salary and a range of competitive benefits, but - more than that - you\'ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100\'s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BT