Reporting to the Market Manager for RBI UK, the broad outline of the role will be to provide a high standard of market support across the RBI UK account. The role will be 50/50 home based/external based on market needs with a high level of autonomy regarding the day-to-day operation of the customer accounts. The successful candidate will be responsible for supporting with the overall direction, coordination, execution and control of the installations and other specific projects ensuring consistency with company strategy, commitments and goals.
The successful candidate will be required to travel and manage workloads during this time.
Candidate must be customer focused, flexible, have the ability to organise workload, be proactive and project manage high value orders. The role requires a good understanding of processes/procedures with defined deadlines, a good level of understanding of technical drawings, adequate numerical and verbal skills to understand and present projects internally and externally. Attendance during new store installations and remodels is required.
The role requires a proactive approach to build customer relationships, maintaining market share and promoting our online offering. In addition, delivering a high level of customer satisfaction and managing customer expectations
A good portion of the workload will be the process of internal administration.
Principal Responsibilities
Attend site to oversee deliveries and installations to ensure a smooth process for the franchisee
Work to improve customer satisfaction levels by delivering a high level of customer service at all times
Liaise with internal departments to ensure that we meet all the required timescales and that the order process is as efficient as possible
Work with both the customer and our internal teams to develop any new products as required
Report and resolve any onsite customer issues to the satisfaction of both the customer and the company by following our internal processes
Provide weekly reports to the Market Manager for RBI UK of any site/customer visits
Provide admin support including project admin, resupply quotes/orders, AR etc
Ensure clients derive maximum value from our services by delivering premium account management
Perform any other miscellaneous duties to support the business and make it more profitable.
Nature and Scope
The Project Manager will have overall responsibility for ensuring customer service levels, RBI UK and H + K KPI's in their assigned markets through the following day to day activities.
On site attendance to oversee installations and deliveries ensuring minimal issues for both H + K and the customer
Attendance at RBI events as the H + K representative if requested
Work with the admin team and other internal stakeholders to facilitate a smooth ordering process with the aim of deliveries being on time in full
Support with admin including projects, resupply quotes/orders, warranty, stock queries, overdues, obsolete/slow moving stock
Liaise with service agents in market to deal with warranty claims
Provide weekly visit reports detailing any outcomes/opportunities/challenges
Check all commercials on quotes/orders and ensure correct pricing/mark ups are being used
Promote the use of HKI Online for customers to order online
Must be customer centric, flexible, have the ability to organise workload, be proactive and project manage high value orders
Flexible around travel. Position will be based in UK but customer focussed travel will be required (sometimes at short notice) and also travel to our facilities in Rugby and/or Poland for meetings etc
Role will initially cover the UK market but may expand into other markets to support growth
The successful individual will be driven, results orientated, positive, enjoy being a team player and be able work to tight deadlines. Due to the nature of the role, it is also essential to hold a valid driving licence.
Person Specification
Essential
Educated to at A level standard (or equivalent) with good quality of grades
Experience of working within the QSR industry (supplier, restaurant or service agent)
Working for a large organisation having carried out a multitude of operational and commercial tasks to develop the business
High level of expertise in Microsoft office
Experience in ERP systems
Ability to build rapport easily and with a high degree of influence
Excellent communication skills
Ability to multi task and juggle numerous deadlines to meet targets
Active listener with the ability to resolve conflict
Able to show resilience and adaptability in working in a fast paced environment
Goal orientated and driven to achieve targets
Flexible and able to travel at short notice
Full, valid driving licence
Desirable
Experience in H + K and a familiarity with our processes
Relevant degree or vocational training pertinent to the role
Fluent in a major European language
Technical sales ideally working in a product led environment requiring interpretation of drawings (full training will be given)
Understanding manufacturing process
Background within another KES, OEM or within customer environment would be desirable
Social media and marketing experience
Face to face customer selling
Good team player.
If you are passionate about driving market success through innovative strategies and effective leadership, we encourage you to apply for this exciting opportunity as a Project Manager.
Job Type: Full-time
Pay: 40,000.00-45,000.00 per year
Additional pay:
Bonus scheme
Benefits:
Canteen
Company car
Company pension
Cycle to work scheme
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person
Reference ID: Project Manager
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