Job Description

Job Summary:

The post holder will deliver all aspects of recall, national patient screening programmes and immunisation and vaccination schedules as directed by the Practice.

Key Duties/Responsibilities

Support the delivery of all aspects of national patient screening programmes, such as cervical screening, bowel screening and NHS Health Checks

Support the delivery of all aspects of Chronic Disease Management and diary recalls ensuring efficient delivery

Support the delivery of national immunisation and vaccination schedules

Support and maintain postnatal and 6-8 week baby checks

Registration of new born babies onto the EMIS system

Support the delivery of other recall systems as required by the organisation, such as enhanced services

Delivery of appointments and manage waiting lists for enhanced services, such as minor surgery, steroid injections and coil fitting

Support the collection of data for audit purposes

To be responsible for the efficient and professional delivery of these services to the patients of LMP by telephone, text messaging and letters

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources

Safeguarding:

LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment. You will be responsible for safeguarding the interests of children and adults who you come into contact during your work. To fulfil these duties, you will be required to attend training and development to recognise the signs and symptoms of abuse or individuals at risk, to follow local and national policy relating to safeguarding practice and to report and act on concerns you may have appropriately

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly
Infection Control:

Adhere to the Practice's infection control policies Undertake regular infection control training, as required Raise any infection control concerns to the infection control lead Participate in any infection control audits, as required
Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Qualifications

English GCSE (or equivalent) Level C or equivalent experience

Previous experience that demonstrates good attention to detail.

Previous experience of dealing with the public/patients

Job Types: Full-time, Part-time, Permanent

Pay: 12.33 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Sick pay Store discount
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: In person

Application deadline: 23/05/2025
Reference ID: LMP-R&S-MAY25