Job Description

Crystal&Co - Northwest London

Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive

Reception / Administrative Assistant

to be the welcoming face of our company and support our team with essential administrative functions.

Who We Are

At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.

Key Responsibilities

As our Reception / Administrative Assistant, you will play a central role in delivering a smooth and professional customer experience, as well as supporting our day-to-day operations:

Front Desk & Reception Duties:

Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment.

Administrative Support:

Handling printing, scanning, and copying of course materials promptly to support our educational services.

Student & Assessor Assistance:

Providing on-site support during CSCS courses to ensure sessions run smoothly.

Payment & Booking Management:

Accurately processing bookings and maintaining payment records for courses.

Customer Service:

Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach.

Post Management:

Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail.

CRM Management:

Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow.

Key Skills & Qualifications

We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have:

Excellent organisational and multitasking abilities. Strong verbal and written communication skills in English. A polite, confident, and professional telephone manner. Previous experience in a customer-facing or reception role is highly desirable. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Confidence in working with CRM systems (training provided if needed).

Additional languages -- especially Romanian or Russian -- are desirable but not mandatory.

Availability to work weekends

(on a flexible rota basis).

What We Offer

A

full-time position

with flexible working days (we operate 7 days a week). A

competitive salary of 28,000 - 36,000 per year

, depending on experience and qualifications.

Private healthcare

to support your well-being.

Free on-site parking

for convenient commuting.

Exceptional public transport access -- we are less than a one-minute walk from the nearest Underground station.

Occasional

company events

to celebrate achievements and support team bonding. A supportive and energetic work environment within a young, collaborative team.
If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team.

Job Type: Full-time

Pay: 28,000.00-36,000.00 per year

Work Location: In person