Job Description

Interview Information:

Interviews will be conducted in person and may take place either at our main office in Reed House or at JPUH. These will be scheduled during the week commencing 28th July. Please note: This vacancy may close earlier than the advertised deadline if a suitable candidate is identified. The UK government regulates the ability of employers to recruit non UK residents by issuing licenses to provide Visa Sponsorship.



Unfortunately NPC does not hold a license for Visa Sponsorship and so cannot progress any applications for candidates without the right to work in the UK. Norfolk Primary Care JobTitle: Reception Administrator Accountableto: Assistant Director - UEC & Primary Care Support Services Place of work: Norfolk & Norwich University Hospital, Colney Lane, Norwich NR4 7UY As receptionist you will be part of a team of receptionists that work in the service. High levels of organisation, professionalism and the ability to work autonomously are required for this role. You will receive, register and direct patients who are accessing the GP Front Door Service in a courteous, efficient and effective way.



You will also be responsible for generating daily reports from the clinical system, inducting new clinicians into the service as well as new reception starters when required. More detailed responsibilities are expanded on below. Key Responsibilities: Administration To have a good knowledge of the SystmOne clinical system To work in accordance with written protocols Registering patients onto the clinical system and booking them into appointment slots Generating reports from the clinical system when required Creating rota templates and filling the rota with required staff Reception Registering patients on to the I.T clinical system and booking appointments. Represent the service in a professional manner at all times.



Direct patients to their appointment where necessary. I.T. Maintain the I.T. functionality for receptionists and clinicians alike.



Liaise with the IT department should any issues arise. Escalation of issues to line manager if not resolved. Creation and maintenance of logins for new staff. Other Tasks Ensure reception area is always clean and tidy Any other tasks allocated by managers Provide a GP chaperone service as required (chaperone training will be provided) Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.



They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.

This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Quality: The post-holder will strive to maintain quality within the service, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate NPC Generic areas: Communication Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent totreatment Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways ofcommunicating Anticipate barriers to communication and take action to improvecommunication Maintain effective communication within the organisational environment and with external stakeholders Act as an advocate for patients andcolleagues Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Delivering a quality service Prioritise, organise and manage own workload in a manner that maintains and promotes quality Participate in quality assurance and safety processes across the organisation and its activities Participate in shared learning across NPC and the wider organisationalenvironment Use a structured framework (e.g.



root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-missevents Assess the impact of policy implementation on caredelivery Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance Leadership personal and people development Take responsibility forownlearning and performance including participating in coaching/supervision and acting as a positive rolemode Support staff development in order to maximisepotential Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external goodpractice Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users ofservices Critically evaluate and review innovations and developments that are relevant to the area of work Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision ofservices Contribute to planning and implementing changes within the area of care andresponsibility Contribute to the development of local guidelines, protocols andstandards Team working Understand own role and scope and identify how this may develop overtime Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence Create clear referral mechanisms to meet patientneed Prioritise own workload and ensure effective time-management strategies are embedded within the culture of theteam Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patientcare Manage and lead on the delivery of specifically identified services or projects as agreed with the practice managementteam Agree plans and outcomes by which to measuresuccess Management of risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards