Job Description

THE ROLE

A vital front of house role, the reception is the first point of contact for Youth Zone members (children and young people aged 7 -19 years, up to 25 for those with additional needs) and their parents.

You will be a key part of a welcoming and highly professional team who are positive about young people and will ensure that the Youth Zone functions to its maximum potential.

Working across Warrington Youth Zone's various sessions, you will be responsible for giving children and young people who wish to access the Youth Zone a warm welcome. You will be based in the reception area, ensuring young people safely enter and exit the Youth Zone, supporting vulnerable members sensitively as required. You will manage phone calls and enquiries, recording and sharing information with relevant colleagues both effectively and efficiently.

CONTRACT:

Permanent / part-time - minimum of Saturday 11.45 - 9.15p.m.

There will be the opportunity for additional hours to cover holidays.

Pension contribution of 3% once the earnings threshold is reached.

Part time roles will receive pro-rata allocated annual leave based on 33 days FTE Including Bank Holidays).

Hourly staff - annual leave will be calculated at 14% of hours worked on a rolling basis.

APPLICATION PROCESS - To apply, please send an up to date CV to:

recruitment@wyz.org.uk

In addition, please do let us know of any reasonable adjustments we can make to assist you in your application or the selection process.

In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

For information regarding how we process your data, go to

https://warringtonyouthzone.org/privacy-policy

Job Types: Part-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Casual dress
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person