Job Description

About Us

The Coal Exchange Hotel is one of Cardiff's most iconic and historic landmarks, located in the heart of Cardiff Bay. Combining grand architecture with modern comfort, we host everything from luxury stays to high-profile events and weddings. We are now looking for a professional, proactive, and guest-focused

Reception Manager

to lead our front-of-house team and be the face of the guest experience.

The Role

As Reception Manager, you will lead the front desk operations, ensuring a smooth, welcoming, and efficient experience for all guests from check-in to check-out. You will manage and support the reception team, oversee daily front office functions, and work closely with other departments to ensure a seamless and high-quality guest journey throughout the hotel.

Key Responsibilities

Oversee the day-to-day running of the front desk and reception operations Lead, train, and manage the reception team, ensuring high standards of service and professionalism Act as the main point of contact for guests and resolve any issues promptly and professionally Ensure guest check-ins, check-outs, reservations, and payments are handled efficiently Monitor room availability and work closely with housekeeping and reservations to manage occupancy Handle VIP arrivals and special requests with a personal and attentive approach Maintain clear communication with all departments to ensure a smooth operation Prepare shift rotas, performance reviews, and team development plans Maintain a clean, organised, and welcoming front desk and lobby area Manage review platforms such as Tripadvisor Report directly to the Operations Manager

What We're Looking For

Previous experience as a Reception Manager in a hotel or similar hospitality environment Exceptional guest service and communication skills Strong leadership and team motivation abilities Ability to stay calm under pressure and solve problems effectively Confident with hotel booking systems and front office procedures Organised, proactive, and committed to delivering high standards Flexibility to work various shifts including evenings, weekends, and holidays

Why Join Us?

Be the welcoming face of one of Cardiff's most iconic hotels Join a passionate and growing hospitality team with real career progression Competitive salary with staff perks and training opportunities A dynamic and supportive work environment in a unique venue

Ready to lead from the front? Apply today and become a key part of the guest experience at The Coal Exchange Hotel, Cardiff.

Job Type: Full-time

Benefits:

Discounted or free food Employee discount On-site parking
Language:

English (preferred)
Work Location: In person