Job Description

Job Ref:

CRI4503

Branch:

Crieff Hydro

Location:

Crieff Hydro, Crieff

Salary/Benefits:

Up to 35,000 per annum DOE and benefits including free leisure membership, discounted hotel stays, meals and activities across Scotland

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Generally between the hours of 07:00 and 23:00

Hours per week:

45

Posted date:

07/10/2025

Closing date:

03/11/2025

Be part of the Family

We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.



We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued.



We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we're set in a 900acre estate in stunning Perthshire. Home from home, we've been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities- there really is something for everyone!

About the role

You'll be the friendly face and steady hand that guides our reception team through the highs and lows of a busy resort environment. Whether it's a packed check-in period or resolving a guest issue, you'll create a positive, welcoming atmosphere that reflects the spirit of Crieff Hydro.



You'll be responsible for the day-to-day running of the reception department - leading by example, supporting your team, and ensuring every guest interaction is warm, professional, and solution-focused. You'll also champion upselling opportunities across the resort, helping guests discover everything Crieff Hydro has to offer.



This is a full time (45 hours per week), permanent position.

What we need from you

A natural leader

- You'll inspire your team with positivity, clear communication, and a hands-on approach.

Guest-focused mindset

- You'll handle queries and complaints with care, empathy, and professionalism.

Calm under pressure

- You thrive in a fast-paced environment and know how to keep things running smoothly, even during peak times.

Team builder

- You'll foster a supportive, respectful culture where everyone feels valued and motivated.

Tech confident

- Experience with booking systems like

Maestro

is a bonus, but not essential.

Flexible and reliable

- You'll work a variety of shifts, starting as early as 7am, finishing as late as 11pm, and including weekends and evenings.

What you'll get from us

Up to 35,000 per annum

.

Live-in Accommodation

- On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview.

Free Meals on Shift

- Stay fuelled and focused with

delicious staff meals

while you work.

Exclusive Discounts

- Enjoy

free leisure membership for you and a partner

,

30% off retail, 50% of food and drinks

, and reduced rates on hotel activities.

Team Rate Hotel Stays

- Take time to recharge with discounted stays at all of our hotels from just

30 per night

- where will you explore next?

Refer a Friend Bonus

- Earn up to 250-500 for each successful team member or manager which you recommend to us.

Guest Mention Rewards

- Earn 5 every time a guest gives you a positive shoutout in a review.

A Friendly Supportive Team

- Work in a

fun, welcoming environment

where team spirit and well-being are a priority.

Career Progression

- With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to

grow and explore new career paths

.

Wellbeing Support

- Get

24/7 confidential support

via the

Health Assured

Employee Assistance Programme, covering mental health, finances, and more.

Team Events Annual Staff Party

- We love to celebrate our people! Enjoy team events throughout the year and a

legendary annual staff party

.

Careers at the Crieff Hydro Family of Hotels

We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.



Facebook: Crieff Hydro Family Careers | Crieff



Instagram: instagram.com

Please note:

This opportunity

does not qualify for sponsorship

. To be considered for this role, you must have the

right to work in the UK

.