Job Description

AG Hotels Group is seeking an experienced, confident, and highly motivated individual to take on the role of

Reception Manager

at our newly acquired Hotel

The Galleon Hotel, Hull

.

Key Responsibilities:

Oversee all front-office operations, including check-in/check-out, concierge, guest relations, and housekeeping coordination Maintain exceptional levels of guest satisfaction, resolving any issues or complaints promptly and professionally Manage and train a dynamic team, ensuring adherence to brand standards and delivering consistent, personalized service Drive revenue generation through effective upselling, cross-selling, and maximizing occupancy rates Managing room reservations, cancellations, and modifications using the hotel's reservation system, and ensuring accurate and up-to-date guest information Collaborate with marketing and revenue management teams to implement strategic initiatives and promotions Generating reports on front office performance, including occupancy rates, revenue, guest feedback, and operational efficiency, and analyzing data to identify areas for improvement and strategic opportunities. Implement strategies to enhance the hotel's online reputation, including responding to reviews on platforms like OTA websites and managing feedback on platforms like Medallia. Engage with guests to encourage positive reviews and address any negative feedback promptly and professionally, aiming to improve the hotel ratings and rankings amongst all the competing hotels. Continuously seek opportunities for process optimization and operational efficiency Monitoring front office expenses to ensure cost-effective operations while maintaining service quality and guest satisfaction.

Qualifications:

Proven front-office management experience in Hotels Exceptional interpersonal, communication, and problem-solving abilities Strong leadership and team management skills, with a talent for developing and motivating staff Proficiency in hotel property management systems and MS office Ability to thrive in a fast-paced, customer-centric environment while maintaining composure under pressure Commitment to delivering outstanding guest experiences and upholding the highest service standards
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Employee discount Referral programme
Application question(s):

Which PMS Systems have you worked on? Are you willing to work on weekend and bank holidays? * How many years of experience do you have in Front office?