Job Description

Firmdale Hotels is a celebrated collection of high-end, award-winning boutique hotels located in vibrant city settings. Our Haymarket Hotel, situated in the heart of London, offers an extraordinary blend of luxury, comfort, and outstanding service. We pride ourselves on delivering personalized and memorable experiences to our guests, fostering a culture of innovation and excellence within our team.


We are seeking a dedicated and inspiring Reception Manager to lead our reception team at the Haymarket Hotel. This pivotal role requires a proactive and enthusiastic leader who can oversee the daily operations of the reception department, ensuring that each guest receives an exceptional and personalised experience. As a Reception Manager, you will play a crucial role in maintaining our high standards and enhancing our guests' stay.

Responsibilities:

Oversee and manage the day-to-day operations of the reception department. Motivate, inspire, and lead the reception team to achieve their full potential. Conduct recruitment, training, and manage employee relations to build a strong, cohesive team. Ensure the delivery of outstanding customer service and address guest inquiries and concerns promptly and professionally. Conduct annual appraisals and manage staff development initiatives. Maintain and uphold Firmdale's high standards in all reception activities. Produce weekly and monthly departmental reports for the Deputy and General Manager. Stay informed about current hospitality trends and competitors to ensure we remain at the forefront of the industry.

What you Need:

Proven experience as a Reception Manager or Reception Supervisor in a high-end operation. Hands-on approach with the ability to assist in daily operations. Exceptional ability to work well under pressure and in a fast-paced environment. Excellent customer service and communication skills. Genuine passion for the hospitality industry with a desire to drive hotel success forward. Strong leadership and motivational skills to empower and develop your team. High-level understanding of current hospitality trends and competitor activities.

What We Offer:

Competitive salary plus service charge to be discussed at venue. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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