Job Description

Reception Manager (with Duty Manager Responsibilities)

Location:

Spa at Ye Olde Bell Barnby Moor Retford DN22 8QS

Contract:

Full Time

Salary:

Competitive

Closing Date:

10th September 2025

Spa at Ye Olde Bell

is a multi-million-pound, luxury day spa that opened in 2017, nestled alongside the long-established Ye Olde Bell Hotel in Barnby Moor, the spa has earned a strong reputation for outstanding customer service and delivering an exceptional experiences to our guests.

We are now looking to appoint a confident, organised, and hands-on

Reception Manager

to lead our reception team and take on

Duty Manager

responsibilities.

As the first point of contact for our guests, you and your team will play a vital role in creating a welcoming environment and ensuring the smooth, professional daily operation of the spa reception and then across all departments when undertaking Duty Manager shifts.

Key Responsibilities

Reception Manager

Oversee daily reception operations, rotas, and team performance Support, train, and develop reception staff Manage guest enquiries and complaints professionally Lead by example taking bookings and promoting all services offered by the spa Ensure stock levels, shift checklists, and handovers are completed Collaborate with marketing, IT, and other departments to support events, offers, and promotions Liaise with senior management on equipment, staffing, and operational needs Ensure accuracy of bookings and payments

Duty Management

Act as keyholder, opening/closing the Spa and ensuring safety and readiness Lead daily team briefings and support all departments as needed Be the point of contact for guest concerns and emergencies Ensure adherence to health & safety and operating standards Support other Front of House departments as appropriate

What We're Looking For

At least 12 months' experience in a senior receptionist or team leader/management role Strong leadership and communication skills Calm, professional manner under pressure Excellent organisation, attention to detail, and tech proficiency Team player with a proactive, customer-first mindset Confident in upselling products and services Preferred experience in a hospitality or similar setting

Core Competencies

Communication | Leadership | Customer Service | Initiative | Teamwork | Professionalism | Attention to Detail

How to Apply

Please submit your CV, together with a covering letter

Job Type: Full-time

Pay: From 24,492.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

Free parking On-site gym On-site parking
Ability to commute/relocate:

Retford DN22 8QS: reliably commute or plan to relocate before starting work (required)
Experience:

Supervisory/Management or Team Leader: 1 year (required) Customer service: 1 year (required)
Language:

English (required)
Work Location: In person