Job Description

Job Introduction

In a Nutshell

We're a group of fabulous Hotels set in beautiful countryside and our hotels are full of great people... A great team.


We're seeking a Reception Manager--responsible for leading front desk operations, driving excellent guest experience, and managing our Guest Services team.


Main Responsibilities

Lots to do but lots of fun

Ensure outstanding front?of?house performance by:

Exceeding guest expectations across all reception and front?of?house operations, with a strong visible presence to engage and support guests. Maintaining and updating guest profiles to enable personalised experiences upon return visits Managing challenging in?house guest situations, logging feedback and coordinating follow?up action with the team Supervising, training, monitoring, and developing reception staff to uphold service excellence and performance standards Promoting hotel services and upselling opportunities--room upgrades, food & beverage, amenities Overseeing cash and key security, daily banking, adjustments, and account reconciliations to protect revenue Controlling pending accounts, credit checks, limits, corrections, and adjustments following company policies Managing room allocations to ensure optimal usage and prevent wear?and?tear of furnishings.

INDHP


The Ideal Candidate

Are You Right for the Role?

Proven

management experience

in a hotel front office environment, ideally within luxury or high-end establishments Proficient in

Property Management Systems

(e.g., HART, Opera) and

Microsoft Office

(Word, Excel, Outlook) Strong

leadership

and

team development

skills, with experience supervising and mentoring staff Excellent

communication

and

problem-solving

abilities; adept at complaint handling both verbally and in writing Ability to remain

calm under pressure

, multitask and make effective decisions in real-time Experience fulfilling

Duty Manager

responsibilities--covering shifts, operational decisions, and guest escalation support

About The Company

Are we right for you?

Like any hotel group we expect a lot but we'll give a lot to get the right people. There are 4 things we look for

We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we're not for you. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

Competitive salary and benefits 29 days holiday (increasing with length of service) 50% Discount on food and beverage across all Exclusive properties Really big discounts of room nights across all Exclusive properties Hospitality Essential discount platform - giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing and finance guides Hospitality Action - Employee Assistance Programme 24/7 Meals on duty provided for free Recognition and rewards scheme Access to our learning platform including great training and development programs. BCorp member and commitment to improving our People, Product and Planet. Free downloads to newspapers, magazines and books * Cycle to work scheme