Job Description

Job Summary

The Reception Manager is responsible for overseeing the day to day operations of a general practice's reception, leading a team of receptionists to ensure efficient and seamless patient care.

This position involves supervising staff, coordinating workflows, addressing patient inquires, and supporting the overall smooth operation of the practice.

Duties

Provided day to day leadership, support and first-line management for the reception team, including staff training, performance evaluations, appraisals and conflict resolution. Handle patient inquires and concerns, offering solutions or escalating issues when necessary. Ensure clear communications between patients, clinicians, and external organisations. Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed. Ensure efficient use of IT systems, troubleshoot issues, and train new staff on relevant software and processes. Ensure reception processes align with practice policies and MHS guidelines. Monitor and assess the quality of work within the reception team, implementing improvements where required. Serve as the main point of contact between patients, clinicians, and other staff members. Assist with problems which may lead to complaints. Assist with various administrative duties and other tasks as needed. Participate in health and safety audits, ensuring compliance with relevant policies and procedures.

Requirements

Must have proven Management experience and flexibility to their approach to working hours to meet the needs of the service. Previous NHS and EMIS experience. Rota management. Proven Appraisal skills. Strong organisational skills with an ability to prioritise tasks effectively. Strong leadership in inducting and training new staff.
Job Type: Full-time

Work Location: In person