Job Description

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

Homewood Grove

is set in leafy countryside 1.5 miles to the west of Chertsey. Our residents live among fully manicured gardens with an outside terrace off the bar and bistro. There is direct convenient pedestrian access to the neighbouring Homewood Park which offers 23 hectares of nature trails and pathways suitable for wheelchairs.

The

Village Services Manager

is a really dynamic & exciting role within the team, it is pivotal in supporting the Village and Operations Managers to ensure the success of the village, flexibility and adaptability is key. As Village Services Manager you will be leading the Village Services team to deliver exceptional customer service whilst creating a welcoming atmosphere to owners and visitors.

Requirements

At least 2 years previous experience at a minimum level of supervisor in a high end hotel/restaurant or retirement village A positive, welcoming attitude and outstanding communication skills Commitment to delivering a high level of customer service Excellent personal presentation standards Excellent level of computer literacy, including Excel, Word and Outlook Excellent people management skills Keen attention to detail Fluent in English both verbal and written
To be successful in this role you will need to balance a number of characteristics to ensure you maintain excellent customer service but do not lose business focus. You will need to be friendly, sociable, welcoming and be calm, patient and polite, but also professional, organised and driven to succeed.

An understanding of potential issues and challenges of working with an older demographic is essential.

Responsibilities

Lead and manage the reception, concierge & night concierge team including recruitment, rotas, training & performance management. Act as Duty manager in absence of Village or Operations Manager Ensure owner & visitor queries, issues & bookings are dealt with quickly and efficiently whilst supporting the Village and Operations manager with the administrative aspects of the village Take lead in coordinating the village events calendar and resident newsletter with input from other Heads of Department To assist with front of house duties such as meeting, greeting and attending to the needs of owners and members of the public. To maintain an efficient transport schedule and ensure the village vehicle is well maintained. Building good relationships with all owners Facilitate new owners moving into their property, log any maintenance issues and undertake welfare checks when necessary.

Benefits

Competitive salary Company pension Access to the Rangeford Benefits Hub Health Care Cash Plan Life Cover Employee Assistance Programme including access to a virtual GP Discounted food and beverage on or off duty
Working hours will be 37.5 hours per week, 5 days out of 7 per week, with evening and weekend work where required for owner events, along with participation in an on-call rota for out of hours emergency response.

Due to the nature of the environment the successful will be required to undertake a DBS check - paid for by us.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Ottershaw KT16: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: VSM HG