Job Description

Job Overview

We are seeking a professional and friendly Reception Supervisor to lead the front-of-house team in delivering a professional and welcoming reception service, ensuring exceptional customer experiences, smooth daily operations and consistently high standards across the showroom environment.

Responsibilities:

To supervise, support and develop reception team members, including training new starters and monitoring performance. Manage reception rota and holiday cover to ensure adequate front-desk staffing at all times. Liaise with senior managers and departments to support site-wide operational efficiency. Greet customers arriving on site with warmth and professionalism. Capture and input customer details onto our Customer Record System. Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times. Handle escalated customer queries at the front desk in a calm and solution-focused manner. Provide refreshments for visiting Customers and ensure the Customer Coffee Bar is kept clean and replenished. Implement good standards of housekeeping on the Reception Desk to promote a professional image at all times. To ensure that the Showroom is tidy and well presented with correct marketing material. Toanswer and direct incoming telephone calls to the relevant departments.

Person Specification

Front of house experience Previous management experience A well-presented, confident individual who is comfortable communicating to a diverse customer base Good communicative skills (oral and written) Exceptional customer service skills/a positive attitude to customer care
If you are a motivated individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity!

#IND006

Job Type: Full-time

Pay: 28,807.00 per year

Benefits:

Employee discount On-site parking Store discount
Schedule:

Day shift Every weekend
Experience:

Front of House: 2 years (preferred)
Work Location: In person