Job Description

Company Overview

Elizabeth Avenue Group Practice is a friendly and dynamic GP surgery located in Islington, London. With a list size of 7,000 patients and a commitment to high-quality healthcare, we pride ourselves on our excellent patient care and our status as a GP training practice.

Summary

We are seeking a dedicated Receptionist Supervisor to join our team at Elizabeth Avenue Group Practice from January 2026. This role is vital in ensuring smooth operations at our practice and providing exceptional service to our patients. You will be the first point of contact for patients, contributing to their overall experience.

To provide day-to-day support, leadership, first line management and guidance for the practice reception, ensuring an efficient and professional manner is maintained and

to provide cover to the reception team when needed.

Ensure all reception and administration duties are completed to the highest standard (tasks etc) Monitor staff attendance, sickness absence and annual leave. To provide communications between patients, doctors and other staff. Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence. Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate. To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS. To introduce new policies and procedures in line with current regulations Manage and deal with day-to-day needs, difficulties and requirements of the partners and other clinical staff. To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person. To be a point of contact for staff and patient queries and concerns. The greeting of patients, dealing with their enquiries in a courteous and polite manner.

Dealing with patient complaints relating to front desk/reception services.

Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, saying 'No' nicely, etc. Making appointments and booking patients in for surgeries and clinics. Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information. Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics. Responding to and resolving all local IT issues where appropriate liaising with NCL IT support/or others to resolve hardware and software issues. Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice. Providing support and ensure training for current and new staff is carried out. Training of reception staff on practice IT systems as necessary. To promote Equality and Diversity and Health and Safety in themselves. Any other tasks or responsibilities arising from business demand.

Requirements

Proven experience in a receptionist or team leader role, preferably in healthcare. Strong organizational skills with attention to detail. Excellent phone etiquette and communication skills. Proficiency in data entry and familiarity with office software Ability to work well under pressure in a fast-paced environment.
If you are enthusiastic about contributing to patient care in a vibrant healthcare setting, we invite you to apply for the Reception Supervisor position at Elizabeth Avenue Group Practice today!

Job Types: Full-time, Permanent

Pay: 15.00-16.38 per hour

Expected hours: 36 per week

Benefits:

Bereavement leave Casual dress Company pension Employee discount Free flu jabs Free parking On-site parking Sick pay
Language:

English (required)
Work Location: In person