Job Description

Job summary

Fell Tower Medical Centre are looking to recruit a highly motivated, professional individual with excellent customer service skills into the role of Reception Supervisor. This is a key role combining hands-on reception duties with day-to-day team supervision.

Main duties of the job

As Reception Supervisor, you will carry out all core reception duties including answering calls, booking appointments, and handling patient enquiries, while also supervising a small team of receptionists. You will be responsible for managing staff rotas, monitoring workload to ensure timely and accurate completion of tasks, and overseeing annual leave and sickness cover. You will also act as the key point of contact for any premises or operational issues, liaising with management as required.

Reception Duties:

Carry out all day-to-day reception tasks, including answering phones, booking appointments, greetingpatients, processing prescriptions, and managing patient queries.

Ensure high standards of customer service and patient confidentiality at all times.

Support and guide reception staff during busy periods or when complex issues arise.

Team Supervision:

Supervise a small team of receptionists, providing direction, support, and on-the-job training as needed.

Organise and manage the reception rota to ensure appropriate cover during operating hours.

Monitor performance, provide feedback, and contribute to staff appraisals as required.

Workforce Management:

Manage annual leave and sickness absences for your reception team.

Maintain clear records and liaise with management to ensure adequate staffing levels at all times.

Premises Liaison:

Act as the first point of contact for any premises-related or operational issues.

Liaise with the Practice Manager to report and escalate facilities or systems issues as needed.

Ensure the reception area is safe, clean, and welcoming at all times

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Work Location: In person

Application deadline: 28/08/2025