Job Description

Reception Supervisor - Yorkshire Spa Retreat

Role Specifics

Working on a Luxury Spa Retreat, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. The successful candidate will be able to manage the bookings, allocation, and Reception. Your responsibilities will include:

Customer Service

Maximising return business through optimum customer satisfaction levels Working with the Cleaning Team and Maintenance Manager to ensure the accommodation is prepared to the highest standards Ensuring holiday makers experience 5-star check ins Dealing with any customer complaints in a professional and understanding manner, using initiative to resolve situations at the time and exceed satisfaction levels Maintaining a proactive attitude in promoting the park to all visitors Helping your team build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay Working with our Guest Experience Driver to ensure a 5-star service to our guests and Owners across our chauffeur service and Experience Days (including E-Bike Hire) To comply and work within the Company's Health & Safety Policies Ensuring Company policies and procedures are followed

Reception

Allocating units to future holiday makers, taking into consideration special requests, enabling your team to get keys and check in packs prepared, including bookings for The Spa and The Dome Bar & Restaurant. Managing the holiday booking system and Owner Portal to ensure all holidays and booking requests are documented correctly Ensuring incoming telephone calls are answered promptly and efficiently The reception area is always presented to a 5-star standard Coordinating all hire fleet repair jobs, making sure they are dealt with efficiently and customers are communicated with regards to them

Essential Requirements

Excellent supervisory and organisational skills Excellent observation skills and attention to detail A friendly and approachable personality, including good communication skills relating to team and public alike Self-motivated and committed to delivering excellent service Ability to use own initiative and being proactive 5-star personal presentation Previous Reception/Admin experience Good knowledge on Microsoft Office including Excel and Word as well as the ability to learn new databases and booking systems Own transport

Desirable Requirements

First Aid Qualification DBS Check Experience of Health and Safety Requirements

Other Information

Contract Type: This is a full-time permanent position, on the receipt of successful references, completion of a 3-month probationary period Salaried - range 26,000-30,000 (dependent on experience) Hours: 40 per week over 5 days. The role will involve working weekends Pension: auto enrolment workplace pension scheme Meal Breaks: unpaid 30 minutes Employee discount across the park including Food, Spa and Holidays Uniform provided Annual Holiday Entitlement - 23 days per annum, plus bank holidays Share of Service Charges and Gratuities monthly at the discretionary of the business
Job Type: Permanent

Pay: 26,000.00-30,000.00 per year

Additional pay:

Tips
Benefits:

Employee discount Free parking On-site parking Referral programme
Schedule:

8 hour shift Weekend availability
Work Location: In person