Job Description

Company description

Courtyard by Marriott Keele Staffordshire is located at the world-leading Keele University and Science & Innovation Park. Surrounded by stunning countryside yet a few minutes away from the bustling City of Stoke-On-Trent and easily accessible from the M6. The local area offers family attractions galore with the adrenaline rides at Alton Towers Theme Park and the award-winning beautiful gardens at the Trentham Estate all within easy reach. Our stylish and comfortable hotel rooms all include quality amenities, such as crisp bedding, ample desk workspace, stylish rainfall shower rooms and complimentary high speed WIFI. Enjoy a delicious meal at our inviting all day dining Scholars Restaurant. For those seeking meeting space the hotel offers 2 modern, naturally lit meeting rooms catering for up to 20 people and for your larger Events and Weddings the beautiful Keele Hall is located right on our doorstep. Our well-equipped fitness centre will help you stay refreshed and energised, ready to start your day.

Job description

JOB DESCRIPTION

JOB TITLE: Reception Supervisor

DEPARTMENTS: All

RESPONSIBLE TO: Front of House Manager

RESPONSIBLE FOR: Receptionists

DIRECT REPORTS: All Receptionists

LIAISE WITH: All departments and the General Manager.

JOB PURPOSE

To maintain and provide excellent guest service at all times and provide assistance and support to the team. To maximise sales, to minimise costs and ensure quality standards are met.

At Courtyard by Marriott Keele Staffordshire we look for people who are welcoming and can focus on the things that really matter to our guests - and get them right every time.

DUTIES AND RESPONSIBILITIES:

? Deputise in the absence of Senior Management and make necessary decisions within given guidelines

? Carry out Duty Management shifts, ensuring the smooth operation of the business and the safety of staff and guests

? Manage & motivate staff, complying with employment law and company policies/procedures

? Provide required daily & monthly reports to Central Office

? Maintain up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel

? Actively seek to maximise occupancy and yield

? Manage and drive quality of hotel and service

? Ensure customer care and guest satisfaction at all times

? Complete orders for hotel and manage house stock levels

? Ad hoc duties as and when required

? Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained

? Check guests in and out, including preparation of guest bills and authorising payments

? Dealing efficiently with day to day billing and guest service queries

? Report anything considered a health and safety hazard

? Prevent abuse and/or destruction of hotel property

? Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

? Responsible for looking after Hotel property at all times

? Ensure hygiene standards are met

? Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

? To attend all relevant training as and when required

? To ensure that the company dress code is always adhered to

This job requires ability to perform the following:

? Frequently standing up behind the desk and front office areas

? Shift Work; involve early and evening shifts and weekend work.

? Basic computer skills to operate various property management and reservations systems.

? Carrying and lifting items

Qualifications and requirements

Front desk/guest service experience strongly preferred. Knowledge in Opera is preferred but not essential.

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company

g) Hotel operation standards and department procedures

Job Type: Full-time

Pay: Up to 28,522.42 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site gym On-site parking
Schedule:

8 hour shift
Work Location: In person