Job Description

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Description

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.



Our creative community is at the heart of our mission, with over 600 organisations based in the building (known as Residents). The Residents Team manage part of this dynamic, expansive creative network. We foster a mutually supportive community through resident collaboration, engagement and facilitated opportunity within our ecosystem and wider networks, our charitable mission, and the wider cultural programme. This ongoing cycle of collaboration and innovation takes young businesses and developing creatives in ever new directions.

We are seeking a part-time receptionist to join our reception team as a front of house ambassador for Somerset House and our resident community of creative businesses. Supporting the operations of our two business receptions, welcoming visitors, managing our nine hireable meeting rooms and generally ensuring the smooth day-to-day running of the building. You will also support the wider Residents department on general community management and administrative tasks.

As part of our Residents team, the reception team are essential in creating a positive experience for everyone who visits and works at Somerset House.###

What we are looking for

Front Of House:

Front desk management and being an on-site point of contact for residents Meet and greet all visitors for the resident community and for Somerset House Trust staff Provide cover and support to the reception team on administrative and project tasks taking ownership of key processes

Meeting Room Management:

Manage and oversee meeting rooms, ensuring clean and ready for all upcoming bookings Arrange and communicate bookings to relevant internal site-based teams

Residents Community Management

Building relationships with residents, anticipating their needs and finding ways to surprise and delight them Maintain and update resident information databases and contact details, internal processes and regularly updating all operational teams Assist and provide support to the Residents team with community management and administration when required


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Skills, Knowledge and Expertise

Experience

:Proven success in client- facing role providing a great customer experience Achieving results in fast moving environments where decisions are taken quickly to resolve problems Demonstrate management of room bookings or events Accurate administration, maintaining databases and record keeping Successful relationships management, building relationships and anticipating customer needs and problem solving Understanding of conferencing audio visual equipment and basic troubleshooting

Skills

:Strong customer focus, with professional and friendly approach Excellent written and verbal communication skills Great planning, organisational and multitasking skills Proficient knowledge of Microsoft packages including Word, Excel and Outlook Ability to meet sales targets and suggest improvements offers




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Benefits

Mental Health & Wellbeing

Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed Mental health support and guidance from our in-house trained Mental Health First Aiders Hybrid working based on having 3 days in the office per week (pro rata if part-time)
Contribution towards eye tests and glasses Trust life insurance scheme We offer winter flu vaccination vouchers


dependent on the needs of the role

Holiday

Enhanced annual leave - 25 days plus bank holidays (pro rata)

- Birthday leave - additional day leave
- Celebration day - to celebrate anything of your choice

Other Leave

Sick leave - 20 days full pay, followed by 20 days half pay (pro rata & following 3 months service) Emergency dependent care - option to use 25% of paid sick leave for emergency care of a dependent (pro rata & following 3 months of service) Enhanced maternity pay

Benefits

8% employer pension contributions, no employee contribution required*
Option for salary sacrifice Season ticket loan Cycle to Work scheme

Discounts, offers and free stuff

The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites Discounts in Somerset House cafes and restaurants Discounts with various high street retailers and restaurants Discounts to local leisure centres


following 3 months of employment###

About Somerset House Trust

Somerset House hosts the UK's largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.



Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we're taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.

Our Commitment to Anti-Racism, Diversity and Inclusion:

Somerset House is open to all, and we value everyone's unique skills. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity, and inclusion in our workplace. We are committed to equal opportunity and encourage applications from all qualified individuals. We do not discriminate on the basis of age, disability, gender identity, race, religion, sexual orientation, or socioeconomic background.

Where candidates are equally qualified, we will seek to prioritise diversity to help us increase representation across the creative economy and the Trust.

We anonymise all job applications to help avoiddiscriminationin the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.



We're committed to creating an inclusive recruitment process. Please let us know if there's anything we can do to help you perform at your best. We're open to adjusting our process to accommodate your needs please email people.team@somersethouse.org.uk.




The Trust reserves the right to close a job before its application deadline.



Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.

Somerset House Trust operates a hybrid working model which does not allow employees from working outside the United Kingdom