Job Description

The Copthorne Hotel Aberdeen

is seeking an experienced

Receptionist

to provide a warm welcome, helpful and efficient service to guests

Are you an experienced Hotel Receptionist?

Are you an excellent service provider?

Are you looking for an exciting new challenge?

If so, this could be an ideal opportunity for you!

As Receptionist your key responsibilities include:

Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times

Being knowledgeable to promote the hotel and its facilities to guests, while dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate

Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard

Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes

Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue

Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively

To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

What we are looking for:

Previous experience in a quality hotel

Excellent communications skills

The ability to work well under pressure with a positive, 'can do' attitude

Excellent customer service skills

Experience of using a Front Office Management system, e.g., Opera

Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 15:00-23:30, as the business requires

About the Hotel

The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeen's West End and provides convenient access to surrounding areas. The hotel offers 87 bedrooms, all with modern amenities.

The Grain Store Bistro & Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area. Our Aberdon Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Cash Health Plan cover option

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Life Assurance, where applicable

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Social Events, Wellbeing and Team Activities

Uniform

Length of Service related holiday scheme

Recommend a Friend Scheme, where eligible

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.

Job Type: Full-time

Work Location: In person