Job Description

We are currently seeking a friendly, organised, and professional

Full-Time Receptionist

to join our team from

January 2026.

This is an excellent opportunity for someone who enjoys connecting with people, delivering great customer service, and creating a warm, welcoming environment.

This is a

flexible role supporting both our Hotel and Spa Reception teams

, working across both areas as needed.

Key Responsibilities:

Greeting guests and managing check-in and check-out procedures Handling both day guests and overnight stays Completing all company processes for guest arrivals and departures Responding to guest queries via telephone, email, and face-to-face Managing hotel and spa reservations Overseeing and supporting the Thermal Spa area Ensuring reception, spa areas, and guest spaces are clean, tidy, and presentable Preparing guest invoices and processing payments Carrying out daily cash-up and banking procedures Delivering exceptional customer service at all times

About You:

We're looking for someone with a warm, approachable manner who genuinely enjoys helping others. Ideally, you will have experience in a receptionist or customer service role, feel confident using computers and office equipment, and have strong communication skills, both written and verbal. Most importantly, you will be reliable, professional, and take pride in creating an excellent first impression for every guest.

Role Details:

Full-time position

Flexible role working between our Hotel and Spa Reception teams

Shift patterns between 7:30am and 10:00pm

Flexibility is essential, as shift times may vary Availability to work weekends, bank holidays and over the Christmas period as required

What We Offer:

A supportive and friendly working environment Full training provided Opportunities to grow and develop within the role
If you enjoy being the welcoming face of a workplace and thrive in a role where no two days are the same, we'd love to hear from you.

Job Type:

Full-Time, Permanent

Salary:

Meets minimum wage

Please note:

Shift patterns are subject to change, and applicants must be fully flexible with working days and times.

Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Benefits:

Employee discount On-site gym On-site parking
Application question(s):

What is your current notice period?
Work Location: In person