Job Description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We are recruiting for 1 part time receptionist/ administration assistant to join the Shropshire, Telford and Wrekin NHS Talking Therapies Service.
Welcome! The Shropshire, Telford & Wrekin NHS Talking TherapiesService is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors. We deliver Talking Therapies to the people of Shropshire, Telford & Wrekin which has exciting, diverse and growing modern towns, surrounded by the stunning Shropshire countryside.
Our NHS Talking Therapiesteam is a great place to work. We have recently redefined our service offer, including a new leadership structure, and we need your help with the continued development of the new ways of working.
You will be responsible for providing a quality reception and administrative service supporting pathway clinicians and managers, working in close co-operation with all staff groups and other medical professionals.
The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role. You will be required the ability to work under pressure. Work pressures can include telephone calls, visitors and conflicting demands with a requirement for prioritising and managing workloads.
Main duties of the job

• To carry out reception duties including meeting and greeting service users, carers, relatives and visitors.
• Handle incoming and outgoing telephone calls in a polite and efficient manner.
• Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post
• Regular data entry for service users on the clinical patient administration systems.

About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Details
Date posted
23 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum (pro-rata)
Contract
Permanent
Working pattern
Part-time
Reference number
301-BK-26-7741060
Job locations
Fuller House, Hall Court
Telford
TF3 4NF
Job description
Job responsibilities
For further information relating to this position please see the attached job description and job specification. Job description
Job responsibilities
For further information relating to this position please see the attached job description and job specification.
Person Specification
Qualifications
Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience).

Desirable

• Minimum 1 year admin experience

Experience
Essential

• Relevant experience of working in an office environment
• Dealing with the public

Desirable

• Previous experience of working within the NHS

Skills
Essential

• Proficient in the use of computer packages, including Microsoft Office.
• Understanding of the importance of confidentiality and maintaining confidentiality.
• Demonstrate an understanding of the importance of effective teamwork.

Desirable

• Excellent telephone skills

Person Specification
Qualifications
Essential

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience).

Desirable

• Minimum 1 year admin experience

Experience
Essential

• Relevant experience of working in an office environment
• Dealing with the public

Desirable

• Previous experience of working within the NHS

Skills
Essential

• Proficient in the use of computer packages, including Microsoft Office.
• Understanding of the importance of confidentiality and maintaining confidentiality.
• Demonstrate an understanding of the importance of effective teamwork.

Desirable

• Excellent telephone skills

Skills Required