Job Description

Receptionist / Administrator

Reports to:

Receptionist Team Leader

Location:

David Lewis

Make a Difference From the Front Desk

At David Lewis, everything we do supports people to live safe, fulfilling, and meaningful lives. As our Receptionist/Administrator, you'll be the welcoming face and steady hand that keeps our organisation running smoothly, safely, and with care. This is your chance to be part of a team that's truly well-led, responsive, compassionate, and committed to excellence. (26 hours a week over a 7 day rota with early and late shifts)

What You'll Do

Be a Champion of Safety:

Keep our reception area clean, organised, and welcoming. Carry out weekly fire alarm tests in line with Health & Safety regulations. Record accident data accurately using Select HR. Stay alert to safeguarding risks and report concerns immediately. Help maintain a safe environment for staff, visitors, and the people we support.

Deliver Effective Support:

Provide a warm, efficient telephone and reception service--accurate messages, timely responses, and a calm presence. Keep essential office equipment (photocopiers, franking machines, laminators etc.) in good working order. Sort and distribute mail promptly. Maintain accurate internal phone lists and vehicle registration records. Oversee the tracking and allocation of keys for vehicles and facilities.

Create a Caring Experience:

Prepare weekly bed statements. Develop a strong understanding of our services, departments, and houses so you can direct enquiries correctly. Support vocational training and help facilitate work experience for residents/students.

Respond with Confidence:

Provide helpful information to staff and visitors as needed. Liaise with cleaners and catering teams to ensure visiting spaces are prepared and welcoming. Manage issue of keys and fuel cards for our transport fleet.

Support a Well-Led Culture:

Welcome all visitors warmly and ensure the visitors' book is completed accurately. Promote equal opportunities and help maintain a workplace free from bullying, harassment, or intimidation.

General Duties:

Be flexible in supporting ad-hoc tasks as required. Provide cover for Reception team absences.

How Your Success Will Be Measured:

Quality of service as evaluated by your line manager. Positive feedback from internal and external stakeholders. Timely, courteous and effective handling of calls, enquiries, and tasks.

What You'll Bring:

Key Competencies:

Warm, friendly, and confident communicator. Strong team player with a flexible approach. Empathetic and able to prioritise in a busy environment. Professional personal presentation. High-standard receptionist skills.

Skills & Experience:

Previous administrative experience. Confident IT and keyboard skills, including Microsoft Office.

Safer Recruitment:

This role requires an Enhanced DBS check, along with robust reference and employment history checks. At David Lewis, safeguarding is at the heart of everything we do.


If you're organised, caring, and ready to be the first point of contact for a purpose-driven organisation--we'd love to hear from you.

About DAVID LEWIS CENTRE:

David Lewis is a modern, forward-thinking charity with a track record and reputation built over 120 years. We provide a range of educational, residential and medical services to support adults and young people with complex needs, including learning disabilities, epilepsy and autism. We are based in Cheshire, but through our residential services, support people from across the UK.