Job Description

Job Summary

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team, and hold regular team meetings, 1-2-1 support, training and development opportunities.

As part of our Reception Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Pay:

12.60 per hour

Expected hours:

20 per week

Monday

7.45-12.45

Tuesday

13.30-18.30

Wednesday

13.30-18.30

Friday

(alternate weeks) 7.45-12.45 / 13.30-18.30

Main Duties

Telephone Support - answer and deal with patient calls. IT - EMIS, NHS Mail, Anima - dealing with patient's requests submitted electronically. Front desk - Greeting patients and consulting with members of the practice team. Administration Filing of patient notes and updates as necessary e.g. change of address. Photocopy as requested. Assist the practice with monitoring and ensuring daily tasks are completed/up to date. Processing post and other correspondence efficiently and promptly Provide test results to patients. Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed. Answer and ensure all calls are answered professionally. Registration of new patients. Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.
Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or receive a high volume of applications.

Benefits:

Bereavement leave

Company pension

Cycle to work scheme

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

On-site parking

Sick pay

Store discount

Schedule:

Monday to Friday

Work Location:

In person. Based predominately at Pilning, with potential need to work from Almondsbury

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 20 per week

Benefits:

Company pension Employee discount Flexitime Free flu jabs On-site parking
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person