Job Description

Job Overview

We are looking for an administrator to join our team. This role will entail covering the physiotherapy reception desk which involves booking and amending appointments, as well as answering the telephone.


As you will be patient facing, excellent communication skills are essential. There will be some cancelling and rebooking appointments to maximise clinical time for the therapists. Other aspects of the role will involve booking meetings into diaries and template building on electronic clinical rotas for therapists. Knowledge of word, excel and power point would be useful to help with general administrative tasks.


You may come into telephone contact with patients accessing all of our clinics, around the City and County a total of 8 teams, delivering care across 14 different sites. You will also provide remote administrative support to our Lutterworth therapy team, along with other sites as required.


You will be accessing the SystmOne electronic patient record system to record referrals, book appointments and note key comments regarding interactions, so it is important that you are confident to use a telephone and a computer. Full training to use SystmOne will be provided.


Due to the nature of the role, home working is not suitable for this position. The role will be 18.75 hours across a minimum of 3 days, one of which must be a Thursday to meet the needs of the service.

Contact Details:

Adam Downing, Interim Team Lead MSK Physiotherapist, adam.downing@nhs.net 07717 571607

Summary (Main duties and responsibilities)

Booking patients in for appointments and rearranging appointments. Answering telephone calls from patients and referrers to the service. Ordering stock for the department. Booking interpreters for appointments. Some administration roles such as excel spreadsheets, word documents. General administration roles within the department. Minuting team meetings and share meeting agendas. Building appointment diaries on SystmOne. Managing cancelled appointments in therapists diaries.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us


Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.


We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.


Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.


We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.


For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).


All jobs will require permission to work in the UK.


For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.


Applicants at risk within the local NHS who meet essential criteria will have preference for interview.