Job Description

The closing date is 17th Dec 2025

Anticipated Interview date(s) 11/11/2025

Job summary

---------------


To work as part of the administration team providing comprehensive administration/reception services including phone duties, data input, scanning, manage and receive telephone calls and messages, always ensuring effective communication and courtesy, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the reception. The post holder will act an ambassador for the service and will be the first point of contact and requires a great deal of flexibility.


To provide administration and reception specific duties and to support and give assistance to other departments as required due to service needs at the direction of the Administration Team Leader/Senior Administrator Matron or Senior Sister

Main duties, tasks & skills required

-----------------------------------------


UTC/MIU/Main reception/Outpatients/Wards.


To receive telephone calls and messages sensitively always ensuring effective communication and courtesy.


To have the ability to defuse challenging situations in a calm manner.


To liaise effectively with other departments.


To deal with the possibility of having sight of personal medical information regarding friends or relatives, maintaining confidentiality, and delegating this task if necessary.


To deal with telephone enquiries from members of the public, GPs, and staff members from Acute Trusts/Agencies and re-direct as necessary.


To cover switchboard for the hospital out of hours.


To report incidents to Senior Sister/Admin Team Leader and assist in completion of incident forms, inputting onto computerised system and taking subsequent actions as required



Participate in team and Trust meetings as requested.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

------------------------

Qualifications

#

Essential

Business & Administration/Customer Service Level 2 qualification or equivalent

experience in working in administration or

prepared to undertake within agree time scale.

Evidence of administrative knowledge and skills equivalent to level of qualification.

Good general standard of education to GCSE level 4 or equivalent.


Excellent IT skills, i.e. Microsoft Word, Excel




#

Desirable

Knowledge in all clinical computer systems used within the role.

Experience

#

Essential

Previous administrative experience and working as part of a team.


Previous experience of working face to face with the public in a busy environment, preferably frontline.




#

Desirable

Health Care Sector

administrative experience

Additional Criteria

#

Essential

Flexibility to cover annual leave and sickness absence across departments to meet the needs of the service.


Car driver with a valid driving license or have access to transport with appropriate business insurance in order to travel to other sites to meet the needs of the service.


Smart appearance


Confident but calm when under pressure


Compassionate Open minded, treats colleagues, patients, carers and relatives with dignity and respect.


Intuitive and caring nature.


Flexible and adaptable to meet the needs of the patients.


Sympathetic and considerate towards patients, carers and relatives.


Act in a way that supports equality and diversity.


Knowledge in all clinical computer systems used within the role.


Knowledge of office administration systems, excel, Outlook, word.


Excellent organisational skills


Ability to recognise and manage challenging situations in a calm and professional manner.


Ability to work under pressure.


Ability to work as an effective team member as well as on own initiative.


Excellent interpersonal skills and abilities to communicate at all levels.


Excellent telephone manner.


Accuracy and attention to detail.


High standard of written communication skills with the ability to use e-mail and internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Marissa Otero


marissa.oteroperez@somersetft.nhs.uk


01643701707

Pay scheme

Agenda for Change

Band

Band 2

Salary

24465.00 Yearly

Contract

Permanent

Working pattern

Part-Time

Reference number

184-OL-BL-3483

Job locations

Minehead Community Hospital

Luttrell Way

Minehead

Somerset

TA24 6DF