Job Description

12.60 per hour

Hours: Tuesday 8-1pm, Wednesday 8330-1.30pm Thursday 8-1pm - 1.30pm - 6.30pm Friday 1.30 - 6.30pm

Fixed Term contract

Job Summary

Wish Park Surgery is a lovely practice set on Portland Road in Hove.

The post holder/s will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services.


The post holder/s will be reliable and work flexibly, act on their own initiative and judgement in prioritising key and urgent tasks. They will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.


The postholder/s will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the GP is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception / administrative area of the practice.


The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.

Key Responsibilities

Act on own initiative, within broad procedural guidelines and without direct supervision. Undertake activities within the reception/administrative area. Undertake patient registrations. Liaise with Secondary Care, Social Services and other teams as necessary. Ensure efficient service delivery to patients. Ensure effective time management and workload prioritisation. Participate in staff duty rota and arrangements for appropriate substitution during staff absence. Promote good staff relations and motivation. Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums. Maintain inventories and arrange replacement of stocks as required. Ensure strict adherence to the practices computer security protocols. Ensure the filing system is maintained. Participate in internal and external training events as required. Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team and report to the reception manager. Ensure building security arrangements are implemented. Ensure that complaints from patients are brought to the attention of the Practice Manager.

Sussex Primary Cares Values

Patient-focused in everything we do Support staff to be the best they can be Innovate, learn and evaluate

Benefits:

Company pension Sick pay * Wellness programmes