Job Description

Overview:
We are seeking a highly organized and detail-oriented Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong administrative skills and be proficient in using office software and equipment.

Hours: 23 hours per week working Thursday, Friday, Saturday.

Core working hours are 8.30am -5pm Thursday and Friday, 9am - 3pm Saturday.

Duties:

Ensure the provision of an effective, efficient and timely administrative support to all services within the Clinic. This will include but not limited to: Meeting and greeting patients and providing them with consent forms/safety questionnaires if required by the service. Updating the appropriate patient system to indicate that the patient has arrived. Booking clinics. Reporting, including dealing with urgent reports. Taking payments. Performing daily audit of the next day's clinic and reminding patients of their appointments. Dealing with enquiries and telephone calls including preparation instructions. Providing an explanation of services. Communicating reports/images via different systems. Making new and follow-up appointments. Divert calls and take messages, ensuring accuracy of detail and appropriate delivery in a timely manner. Ensure all patient information is entered/scanned on to the databases as required. Requesting consumables and stock from the operations team as required. Maintain clinical rooms and waiting areas ensuring they are clean, tidy stocked and ready for the next clinic. Ensure opening and closing procedures are adhered to. Manage any part-time and support receptionists, providing training and guidance as required. Develop and maintain relationships with all GPs and clinicians providing services at the clinic, resolving queries and providing support as required. To undertake weekly and monthly AED, room cleaning and first aid audits, ensuring the records are saved electronically To undertake dress code and infection controls audits and ensure the records are saved electronically. If required, act as fire marshall and/or first aider for the clinic.
Qualifications:
- Proven experience as a Receptionist or in a similar role
- Proficient in using office software such as Microsoft Office Suite, Google Suite, and QuickBooks
- Excellent organizational skills with the ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy in data entry tasks
- Professional phone etiquette with excellent verbal and written communication skills
- Ability to work independently with minimal supervision

Pre-employment checks:

At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

As part of the recruitment process, successful candidates will be required to undergo comprehensive pre-employment checks, including but not limited to:

Identity Check: We will verify the candidate's identity through valid identification documents.
Criminal Record Check: A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

Work Health Assessment: Candidates may be required to undergo a work health assessment to identify any potential health risks or adjustments needed in the workplace.

Professional Registration and Qualification: We will verify the candidate's professional registration and qualifications, ensuring they meet the necessary requirements for the role.
Right to Work Check: Candidates must provide documentation to verify their legal right to work in the UK.

Employment History and Reference Check: We will contact previous employers and/or academic institutions to verify the candidate's work history and obtain character references.
We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

Company Values:

We are committed to fostering an inclusive and supportive work environment where every team member plays a vital role in delivering outstanding patient care. As a member of our team, you will embody our core values of:
Respect - We treat colleagues and patients the way that we would like to be treated, encouraging each other to grow and develop in the workplace. We treat people as individuals and understand that strength comes from our diverse workforce

Care - We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside, we learn from feedback and constantly make improvements.

Professional - Our employees work to deliver the best possible experience for each patient. A culture of innovation and continuous improvement ensures that we are providing the best possible service.

Safe - The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

Excellence - We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that we do. We strive for continuous improvement as leaders in our profession.

Join our team at Diagnostic Healthcare Ltd and be part of an organisation that values professionalism, integrity, and excellence in healthcare services. We look forward to receiving applications from dedicated and qualified individuals who share our commitment to delivering exceptional patient care.

Equal Opportunities:

We are committed to fostering an inclusive and diverse workplace where every individual is treated with respect and fairness. We believe that diversity enriches our organisation, enhances our performance, and drives innovation in the healthcare industry.

We do not discriminate against any employee or applicant for employment based on age, disability, gender identity or expression, marital status, race, religion, sexual orientation, or any other legally protected characteristic. All employment decisions are made solely on the basis of qualifications, skills, and merit.

Our dedication to equal opportunity is not limited to our workforce; it extends to the services we provide to our patients and clients. We strive to create an environment that reflects the diverse communities we serve, ensuring that our healthcare services are accessible and cater to the unique needs of every individual.

We are firmly committed to promoting equal opportunities for career growth and professional development. We provide a supportive and nurturing environment that allows all team members to reach their full potential and contribute meaningfully to our mission of delivering outstanding healthcare services as a technology focussed leading provider.
Should you require any accommodations during the recruitment process due to a disability or any other reason, please let us know, and we will make every effort to ensure your application and interview experience is as comfortable and accessible as possible.

If you have any questions regarding our commitment to equal opportunities or require accommodations, please do not hesitate to contact our People Team at:

Email: jane.new@dhc.uk.com

Job Types: Part-time, Permanent

Pay: 12.40 per hour

Benefits:

Company events Company pension
Experience:

Administrative: 1 year (preferred)
Language:

English (preferred)
Work Location: In person