Job Description

Job Summary

We are seeking a professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. You will play a crucial role in creating a positive experience for all visitors to our hotel, handling enquiries and managing reservations with efficiency and care.

Duties

Greet guests upon arrival and assist with check-in and check-out procedures. Manage phone calls, providing information about the hotel's services and amenities while demonstrating excellent phone etiquette. Handle guest enquiries, complaints, and requests promptly and professionally to ensure satisfaction. Maintain an organised reception area, ensuring that all materials are up-to-date and accessible. Process reservations accurately using the hotel management system, confirming bookings and updating guest information as necessary. Collaborate with other hotel departments to ensure seamless guest services, including housekeeping and maintenance. Assist in managing payments and billing processes while ensuring confidentiality of guest information. Promote hotel services and local attractions to enhance the guest experience.

Experience

Previous experience in hospitality or guest services is preferred. Bilingual or multilingual capabilities are highly desirable to accommodate diverse guests. Strong communication skills with an emphasis on phone etiquette. Excellent organisational skills and attention to detail. Ability to work well under pressure in a fast-paced environment. A friendly disposition with a passion for providing outstanding customer service. Familiarity with hotel management software is an advantage but not essential as training will be provided.
If you are enthusiastic about hospitality and enjoy working in a dynamic environment, we encourage you to apply for this rewarding position as a Hotel Receptionist.

To apply for this position you must have the right to live and work in the UK. This role meets National Minimum Wage.

Job Types: Full-time, Part-time, Zero hours contract

Job Types: Full-time, Part-time, Zero hours contract

Pay: 12.21 per hour

Work Location: In person