Job Description

Have you got what it takes to create that all important 'first impression' for our guests?

The Clandeboye Lodge is one of Northern Ireland's top hotels, looking after 16,500 hotel residents, 40,000 Coq & Bull brasserie guests and 300+ events on average each year. At Clandeboye Lodge, we believe in creating not only memorable experiences for our guests but also a supportive and rewarding workplace for our people. Our culture is built on teamwork, respect and a shared passion for excellence.

The Receptionist role offers a 40 hour workweek: 5 shifts 7am - 3pm or 3pm - 11pm on 5 out of seven days,

including weekend shifts.

What we can offer you:

Incentive pay Free staff meals on shift Flexibility where we can Free uniforms Taxi fare contribution if you do not have your own transport Free onsite parking 50% off food in the Coq & Bull brasserie & overnights stays for friends & family Internal training & career progression Reduced green fees at Blackwood golf

Job description:

To welcome and check in guests, and process registration cards and bookings in line with the Front Office standard operating procedures manual To check-out guests in line with the Front Office standard operating procedures manual To deal with telephone, e-mail and on-line reservation requests To deal with any guest queries, comments, requests and complaints in an expedient and professional manner To prepare shift reports, requisition forms, work and maintenance orders as required To be aware of emergency procedures and your responsibilities in an emergency situation, i.e. Fire Evacuation To carry out any duties or tasks assigned by the Front Office Manager in line with company procedures and policies To attend training courses as required and to assist in the identification of own training and development needs

You must:

Have at least 2 years' experience in a similar role Have strong IT skills and excellent working knowledge of Microsoft 365 Excel and Word Have previous experience with Hotel Guest Management and Reservations Systems, preferably with Hotsoft and SiteMinder Be motivated to deliver responsive, proactive support to all heads of departments Be empathetic when interacting with colleagues and suppliers

How to apply:

For a full job description visit

clandeboyelodge.com/vacancies

Job Type: Full-time

Pay: 26,637.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Work Location: In person