Job Description

Receptionist Job Vacancy

We are looking to recruit a highly motivated Receptionist to join our friendly practice team.

This is a permanent position with 30 hours per week, Monday to Friday.

Job Summary:

To work as part as a well established Reception Team, to provide direct support to patients to access appropriate healthcare services.

Main Duties

. Maintaining and monitoring the practice appointment system

. Process personal, telephone and e-requests for appointments

. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

. Signpost patients to the the appropriate service

. Initiating contact with and responding to, requests from patients, team members and external agencies

. Read code data on EMIS Web

. Photocopy documentation as required

. Data entry of new and temporary registrations and relevant patient information as required

. Input data into the patient's healthcare records as necessary

. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

. Manage all queries as necessary in an efficient manner

. Carry out system searches as requested

. Maintain a clean, tidy, effective working area at all times

. Monitor and maintain the reception area and notice boards

. Support all clinical staff with general tasks as requested

. Support administrative staff, providing cover during staff absences

. Action incoming emails when necessary

. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

. Complete opening and closing procedures in accordance with the duty rota

. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Other Duties

The practice may amend your duties either on a temporary or permanent basis to assist the need of the business.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Duke Street Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Professional Conduct

At Duke Street Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Closing date 17th September 2025

Job Type: Permanent

Pay: 12.41 per hour

Benefits:

Company pension Free flu jabs Health & wellbeing programme Sick pay
Education:

GCSE or equivalent (preferred)
Work Location: In person