Job Description

Martina Collins Dental and Skin Clinic

are looking for a

Full Time Receptionist

to join their team on the Lisburn Road, Belfast.

Martina Collins Dental and Skin Clinic is an award winning, family run clinic with an outstanding reputation for cosmetic dentistry. We are a fully digital clinic with modern, state of the art equipment.

At Martina Collins we pride ourselves in having a great team culture. We provide a warm, friendly work environment which allows our team to thrive. We have regular staff events throughout the year which encourages team bonding and helps to keep morale high.

Job Role:

To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service.

Key Responsibilities:

Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards. Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Effectively manage the appointment book for all dentists/hygienists/therapists/specialists, ensuring that the daily production targets can be met and the booking system is followed. Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients.
Including:

Manage the systems for follow-up contacts and recall contacts. Manage the systems for referral and testimonials. Oversee general mailings, proactively manage all follow-up and monitor the responses. Provide information on the practice membership plan (where appropriate) and proactively sign-up members. Involvement in practice open evenings, events and other marketing campaigns.
Manage the reception lounge, including:

Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice's brand standards. Welcoming new clients to the practice and introducing them to the practice philosophy. Answer all phone enquiries according to the practice's brand standards.

s

Provide and explain payment options where appropriate, take payments and book the next appointment. Ensure the "front of house" is maintained to a high standard and complete daily housekeeping tasks, according to the practice's brand standards. Monitor and maintain the relevant systems, in order to provide regular reports to the management team on: Appointment book capacity New client numbers and referral sources Treatment plan take-up and follow-up contact Patient recall response The systems for the appointment book, and planning for all patients after their appointment with the dentist Ensure that all the relevant paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures. Proactively contribute to regular practice meetings.

Skills & Attitudes:

Excellent communication skills, both verbal (including a positive and friendly phone manner) and written Excellent listening skills and an empathetic approach to patients Dedicated to providing a first class customer service experience Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business Builds trust and rapport with a wide range of people Good organisational skills Excellent follow-up ability on all tasks Ability to work as part of a team, and alone when required Good IT skills An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity A "can-do" attitude, with the desire to learn new skills and take on new challenges, shows initiative Prepared to work according to the practice systems and brand standards A professional appearance A previous experience in a reception role or similar is preferred
Job Types: Full-time, Permanent

Pay: From 12.50 per hour

Benefits:

Additional leave Company events Company pension Employee discount Sick pay
Education:

GCSE or equivalent (preferred)
Work Location: In person